Rolldorado Casino - general discussion

If you want to discuss anything related to Rolldorado Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

very good casino

nice web site

withdrawal takes maybe 48hrs

they have support team help u always

they provide many rewards

I like it 👍

So that's pretty nice. Maybe it would be good as a user review since the casino is still new on our site, what do you say? 

If you feel like it, feel free to write - just click here ⬅️

As for withdrawals, what payment method do you use? What rewards does the casino give to its players?🙂

My advice is not to use this casino, because although they have lots of offers, they don't allow you to withdraw the winnings generated with the bonus money! The bonus money never goes into real money and you can't withdraw it, even after you've met the wagering requirements and it has gone into real money! Bonuses disappear once you have met the wagering requirements, which is 40x the bonus amount, so you no longer have access to the bonus conditions and you don't know how to claim. It's disgraceful. Don't play here.

Hey, that sounds like a pretty serious problem at the casino. Did you ask them why your bonus "disappeared"? I don't know what that means or why it would happen. Doesn't it show up in your bonus history? 

Do you have any screenshots or anything else we could use to try to help you? 

Bullshit! Unserious casino! Don't play here!

Of course I asked! But as fraudulent as they are, they play along, as if they are the ones who are right, deceiving by omission those who have the misfortune (or good faith) to believe that a casino that operates and accepts Portuguese players, without having any licensing in Portugal by the entity that regulates games of chance in the country, does not have the dignity to clearly inform players that this is the case and omits the conditions of the bonuses and prizes obtained by players, through deposit bonuses or others!

Shameful.

Also, look and read all the terms and conditions, because even if you win a "big JACKPOT", according to the casino's conditions, the prize can be paid out in installments and not all at once!!!

Where has this ever been seen in a "real" casino?!

Bullshit

Hello, I imagine how it feels, but honestly this is quite normal. Casinos usually divide significant amounts into smaller sums; that's when withdrawal limits take place. I believe you know why we encourage players to read them before registering. To avoid unexpected confusion.

There are, however, always exceptions, though. Some jackpots are funded by game providers; occasionally the limits may be more convenient. It always depends on rules, I'm afraid.

This is another thing to watch out for in advance, right?

We understand your frustration, but it would be good to answer my questions if we want to move forward in this situation.

What are your questions?

How did they specifically comment on the bonus situation? What you wrote is your general statement, but I don't see anything that the casino said.

What the casino told me was this:

But they didn't tell me anything about the bonus that was active at the time of the win...

... which, as soon as I reached the bonus wagering requirements (40x the bonus amount), disappeared from the bonuses and was replaced by this €8.52 bonus!!!

When I won €658.28, the bonus that was active was the 125% first deposit bonus and not this €8.52 bonus that appeared later!

What's more, they didn't respond to the issue of not being able to make the €85 withdrawal I tried to make, right after that amount was transferred from bonus money to real money!

Well, what they described in the first screenshot is a fairly common situation where the casino caps winnings at a certain amount. That means they described it well. According to what they say, if the translation is correct, they said you had an activated bonus of 8.52.

However, you say that this is not the correct bonus and that the one you won with does not appear in your history. It's good that you took screenshots. 

We will investigate this and I believe we will get a reasonable explanation of what happened, because this is how I see what the casino says and what you say. 

So let's wait for further resolution of the case and I believe it will all end fairly. 

Rolldorado Casino is delaying my withdrawal without justification.

I joined because of a promotion (50 PLN free bet for a Champions League prediction). I won 430 PLN, then deposited 80 PLN and completed the required wagering. My balance reached 680 PLN.

I requested withdrawal on April 19 via Skrill.

Since then, the casino keeps asking for the same verification documents (ID, deposits, source of funds), even though I have already submitted everything multiple times.

No clear explanation is given — only repeated generic responses.

This looks like a deliberate tactic to delay or avoid payment.

I strongly advise others to be cautious.

If the issue is resolved, I will update this review.

Łukasz

Thank you for sharing this situation. Do I understand correctly that this is your first time withdrawing at this casino, and you keep submitting the same documents because, for some reason, they are being rejected? It is not that obvious, so I prefer to ask directly.

In any case, is there a way to check whether those documents cover the correct format, include specific information, etc.? Sometimes providing the exact same document is not the way forward, but I agree that the casino should specify potential shortcomings when those occur. Hence, I'm interested to see the development of this verification.

Thanks for your reply.

Yes, this is my first withdrawal at this casino. I have already submitted all the required documents multiple times (ID, proof of deposits, source of funds), and they were always the same files, meeting standard verification requirements.

The main issue is that none of these documents have been clearly rejected with a specific reason. I only receive generic responses asking me to provide the same things again, without any explanation of what is actually wrong or missing.

If there was a format issue or missing detail, I would gladly correct it immediately — but so far, no concrete feedback has been provided.

At this point, it feels like the process is being unnecessarily prolonged rather than properly handled. I’m fully cooperative, but without clear instructions, there’s no real way to move forward.

I’ll keep updating this thread if anything changes.

Hello, I hope the complaint will help get to the bottom of the matter. One thing is more complex procedures before the first withdrawal is approved, but on the other hand, casinos should always be clear about possible shortcomings, especially when it comes to rejecting or let's say, not accepting players' documents. Usually lack of explanation causes more harm because one can feel completely lost without proper instructions.

Thank you for your update and your patience; with a bit of luck, the mediator helps resolve this unfavorable KYC.

And, of course, thank you for the future updates. Would be nice to see this problem gone anytime soon. 🙂