Rollbit Casino - general discussion

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WITHDRAWAL STILL PENDING FOR 48+ days

I Put in a withdrawal for 385k it’s been since June 13th.. support keep saying

"pending provider"

everyday I ask when is my withdraw going to complete ? They say no update on everytime I ask them. They also keep saying it’s pending provider review.. it’s been 48+ days since I put that withdrawal in. All my rollbit friends suggested that I message you guys here that you guys helped another player that was also waiting for their 600k.. I hope you guys can help me and hopefully rollbit pays me my 385k..

I play live casino baccarat I just don’t understand why does it take longer than 48 days for my withdrawal. I never had a issue before only this last withdraw they taking so long and no exact time frame of when my withdraw will complete. I’m starting to think the worst which is they won’t pay me? Please help me out and let me know,

as of right now I’m patiently waiting rollbit saying "pending review" for 48+ days.

everyrday I ask them is there any update or when my withdrawal is going to complete they say " no update sorry" 

Hello,

I ask you to submit the complaint immediately (just click/tap this link), I'd say that the casino had enough time to solve this issue or suggest some alternatives.

Just to make sure, has your account been fully verified, yet?

Kindly share related communication, and screenshots through your complaint. I hope we will be able to solve your problem soon.

I applied for Ethereum withdrawal from Rollbit ($10,000)

However, it has not been withdrawn for three days.I need money to spend now.

Even if you ask live chat, they only repeat to wait for the update, but they cannot give any information about whether action is being taken or whether they are reviewing it.

Supporters are kind, but i am worried that this problem will not be solved for a long time because I have to spend money urgently.

While I was looking for a issue in Guru, I saw people like me who couldn't get a withdrawal from Rollbit waiting for a long time, so I applied for a consultation because I thought I should solve it before it got worse.

Please help me.It's so hard.

Is it still pending?

Hello,

I checked the complaint submitted by Floodedap, and sadly it seems that we're still waiting for the casino to respond. 🙁 To be honest, this complaint is about to be closed as unresolved.

Feel free to submit your own complaint as well, let's hope that the casino is not in some trouble, because it now has a good reputation but it can change if they start to ignore players' complaints.

I applied for Ethereum withdrawal ($6310) from Rollbit Casino.

But I haven't been able to withdraw money for seven days. I need money to spend urgently now

The real-time conversation at the casino customer center only repeats for seven days to wait for updates, but does not withdraw. It does not provide information about whether the operation was performed or under review.

Supporters are friendly, but they are worried that they will be put on hold for a longer period of time because they have to spend money.

While looking for a problem in Guru, I saw people like me who couldn't withdraw money from Rollbit waiting for a long time and applied for counseling. Help me, please I'm desperate.

Hello,

I know it may sound pretty bad concerning your desperation, but kindly note that we allow casinos 14 full days to process payments. There are several factors that can affect the process, you see.

May I know whether your account has been fully verified yet?

In what status is your withdrawal now, please?

Feel free to submit a complaint here, but I think that it will take some time, so please be prepared for this.

Resolved...Thank you.

Oh, that's great.

May I know how long did it take to solve the issue, please?

My account has been confirmed. Casino only gives the same answer to wait for the update every day. The withdrawal is still pending and no one knows when it will be resolved. Please help me

Hello,

if you feel that the problem can't be solved by the casino, I recommend submitting a complaint.

Kindly note, that we allow casinos 14 full days to process the payment.

May I know how long are you waiting and when was the verification completed, please?

What is your username I am messi1

Hello,

I agree with you that 14 days are quite too much. But, based on your experiences it's the line we use to keep the complaints operational:

"However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint."

You are also right this would most likely never happen in a brick-and-mortar casino, simply because the verification is made face-to-face directly in real-time. No need to delay yourself with bank statements, utility bills, and so on.

You have to pass the KYC. There's no other option.

I'm sorry - I have to say it: it is an amazingly stupid idea to deliberately play from a restricted country. Am I assuming correctly that you registered with a different country to pass the registration?

Meaning you can't pass the verification now?

So i was a rollbit player, untill i got phished and my account password got changed, therefore the hacker changed the email to his, i recovered my sccount yhrough support, and then i guessed who hacked it as it had tips sent to that user when my account was hacked, i wrote then that to support and they disabled my sccount saying i need to send my id etc… last response from them i got was when i sent all of this info that they required from me saying "i will pass this to the higher department" since then no respond i wrote them many times tried thru rollbits support on their casino site and everytime i mention my email my chat gets closed.

the account has $ and huge bonuses on it.

what can i do?

I fear there is nothing you can do at the moment. You are responsible for your login and password safety, I'm afraid. Despite I would love to tell you what to do, only the casino can update you further.

May I know when exactly your account was hacked?

Was your account fully verified ever before? Because if not, I dare to say, the attacker possesses zero chance to withdraw from your account successfully.

My acc was fully verified, and the problem is that i got my account back, but rollbit decided to close it and doesnt reply at all.

Can you explain to me how did you get the account back? I probably do not fully understand. The account wasn't lost it was misused. 🙁

What was the last information you got from the casino, please?

I got it back through support email, proving my KYC (sending them full face selfie)

my latest information i got was "Sending this to higher departmant" dince then i was ignored on site chat closed by support etc.