RockySpin Casino - general discussion

If you want to discuss anything related to RockySpin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

"I am filing a complaint against Rockyspin (White Star BV). The casino accepted massive deposits (over €90,000) even though I am a resident of Germany and the casino does not have a valid license for this market. Furthermore, the casino uses payment processors like Peratera and Kriptonym to obscure the transactions from my bank (transaction shielding). Despite verification of my identity, no player protection measures were implemented."

I am afraid that we won't be able to do much regarding this, unfortunately.

If a casino doesn't have the GGL, players from Germany should not play there and have to read the terms where this information about the license should be provided, actually.

I'm really sorry that you went through this experience, though.

Thank you for your honest answer,

If Rockyspin refuses to issue a refund, I can understand that to some extent, but they should be able to provide the player information; after all, it's "supposedly" a requirement.

Probably not for everyone!!!

But whatever... I'll find a way to really hurt them. They won't get rid of me that easily!

Wishing them a happy Easter

Best regards

Andreas

Unfortunately, it is on the players' side to play responsibly first of all, actually. The casino should, of course, provide responsible tools, but it is not related to what you write above.

This particular casino is unaware if you are excluded from playing in your country or anything like that, and if you don't explicitly inform them that you have a gambling issue, they are unable to do anything.

It is a difficult situation, for sure.

Hi Romi,

Thanks for the reply, but I must strongly disagree. The argument that the casino 'doesn't know' whether a player is legitimate or has a problem is factually incorrect and protects illegal practices.

A binding example for understanding:

If a car rental company rents someone a car without asking for their driver's license, and that customer has an accident, the rental company cannot later say: 'I didn't know he didn't have a driver's license.' They have a duty to check before handing over the keys.

In my case:

The casino has my IP address and my German bank account details. So they knew from the very first second that I am based in Germany, where their service is illegal.

With sums approaching €100,000, international AML (anti-money laundering) laws apply. The casino is legally obligated to verify the source of the funds. This is not a voluntary service, but a regulatory requirement.

If a casino ignores these verification obligations in order to "collect" as much money as possible, it is acting in bad faith. Saying that a player must first report themselves as "addicted" before the casino takes action undermines all player protection. A casino that knowingly circumvents laws (keyword: disguised payment providers) cannot invoke the player's personal responsibility.

I am unable to say what is illegal or not, as we are not lawyers here, actually.

The casino is not allowed to promote itself in Germany, because they don't operate under GGL, but they accept German players. That's the difference.

An exctly becasue they don't operate under your country's license, they are unable to know whether a player is excluded from online gambling, actually.

They did not force you to play, right? You decided to play there yourself, so I believe that is always the player's responsibility, if I have to say it this way.