Rocket Bingo Casino - general discussion

If you want to discuss anything related to Rocket Bingo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

hello I have a problem with this casino ... my account is fully verified but I still cannot pay any attempt to make contact without a response and so for 3 weeks anyone knows what can do ???

I don't see any older complaints submitted against the casino so far. Have you tried contacting them from another email address and have your checked your spam file? Unfortunately there's no option to talk to them on a live chat or call them. The only way of contacting them is the email address support@rocketbingo.co.uk

Yep bro i tryb contact on this adres and nothing

I know it's too late for now, but I'd never play in a casino where the only way of contacting them is an email address. It's just not enough 🙁

I don't understand your safety index on jumpman gaming sites https://uk.trustpilot.com/review/jumpmangaming.com . They are crooks. I've opened a couple of accounts last year and never received my withdrawals, they kept on asking for further docs while I sent everything. Not responsive, I remember I received a reply 1 week after I asked my question

Hi, as far as the safety index itself is concerned, it is created on the basis of various criteria. We have written a pretty good guide to this which will certainly help in how we give casinos a review. 

Unfortunately, as far as your experience is concerned, I'm sorry that it was mostly negative. Did you never manage to verify in these casinos ? I understand that when you send documents and wait so long for a reply, it can be very frustrating. Are you having problems with any casino from this owner now ? 

Thank you Jaro . Have you read the Truspilot's link that I put together ? Are you affiliate with these branch of casinos in some way ? I've logged in every websites where I had money left and my balance has disappeared in everyone of them, exept on Rocketbingo but can't withdraw anyway.

Yes I sent all the required documents.

Hi, yes I have seen that they have a lot of negative reviews. But we're not affiliated with that group. 

As for your mentioned balance, you also asked the casino how it is possible and why you don't have it there ? Do you have any screenshots regarding this situation ? 

Regarding Rocket bingo Casino, how long have you been unable to withdraw ? 

They have ONLY bad reviews. I've tried to take screenshots but it's impossible to retrieve the whole transactions history since we can only go up to 3 months back. I assure I had money and they took off with it.

Impossible to contact them. No live tchat. Reply a week later with a pre-written answer after what they never reply to a 2nd message.

I can't believe how those crooks are still operating after years of fraud and complaints filed againt them.

I never could withdraw. That's been 2 years .

Well, I'm sorry if you didn't manage to access this information, because it should be visible. 

It's even sadder when nobody answers you and you try to find out what's wrong and what the problem is. That's not professional of any casino. 

However, I think this experience has opened your eyes and you won't play here anymore. For your own good. 😥