Richy Casino - general discussion

If you want to discuss anything related to Richy Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Why do you advertise closed scam casinos? I made a deposit, won't, put a payout, it is not set, support stops responding after the question of withdrawal

Why do you advertise closed scam casinos? I made a deposit, won, put a payout, it is not set, support stops responding after the question of withdrawal

Allow me to clarify that we do not advertise bad or closed casinos,

we keep such casinos on our list to warn players instead. Do you think that grave mark saying "zombie" casino is advertising? Well, it's quite the opposite.:

That's also why we provide "better casinos for you" If you visit our list first, you could see a bad reputation and the zombie mark.

If you need help, you can submit a complaint and we will do our best to solve your issue.

Update: casino rating has increased to 5,9 🙂

I'm curious; I noticed that the platform does have a stamp that shows its Curaçao license. How are you so sure that said license is fake?

Yes, the stamp is there, but the license is not ok. Each time we review a casino we check the license via the official channel - the licensing authority, sadly we found out that the casino pretends to fall under this licensing authority.

The last check was done on the 30th of September, so if you find a more recent update, do not hesitate to contact us:

The contact form can be found under each casino review.

Hi, I can't withdraw my money because I haven't set up my email... How do I do it help

Hello,

this sound rather weird to me. Does it mean that you manage to register without confirming your email address?

Can you access your account? I guess that you need help from casino support, but sadly, the support icon is not clickable, so it seems that you should use their social media profiles instead:

Allow me to say, that the casino currently has a bad reputation and pretends to be licensed while it is not according to our review. You should avoid such sites in the future.

Let me know how it goes, please. If you manage to solve this problem, consider finding yourself a more reliable casino.

Dear user,

As per careful examination of your case, we found out that your issue had been fixed within 24 hours since you contacted our support. We helped you with the email issue, and you were able to withdraw your funds.

Anyway, we deeply apologize for the complicated process, our technical team has already made some alterations to avoid such delays in the future. Thank you for understanding.

Dear user,

We have clarified this situation. The license was marked as fake due to misprint in the certificate.

The information here and on the website will be updated soon.

Hello there,

thank you for the update.

15 days ago I made a deposit in this casino, and to this day I have not been credited, I have no other option than to tell them that this casino is a scam.

That is unfortunate.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you, all you need to do is submit the complaint.

Are you in?

Click/tap this link to make it happen, please.

Dear customer,

We have checked your case. Indeed, there was a delay in crediting due to the technical issues with the payment method you used. We deeply apologize for this. However, it was later credited (on March 9). After that, you played our games, unfortunately, lost your funds and therefore no withdrawal was possible. In case you decide to make another deposit, please use the promo code active200 to receive 200% bonus. We wish you better luck next time!

Hello, I want to return to a complaint I had against the withdrawal of money at Richy Casino. I have a balance of 78,900 pesos and I cannot collect.

Hello. As our complaint team has explained in your complaint over here, 👈 they had to close it only because you have stopped responding and you can reopen it at any time. You just need to get in touch with them, because unfortunately, we cannot do that for you.

May I ask what the reason is that you would like to reopen it? Have you got some updates, by any chance?

Hello, thank you for helping me, what happened last time was that the server did not let me enter your page to respond as soon as it let me do so yesterday

and the truth is, I am very interested in your help because the page gives me code and executes the withdrawal but it is not effective

You will undoubtedly find related emails from our Complaint Team, specifically Veronika, if you check your inbox. Please respond to one of these emails to tell her that you would like to reopen your complaint.

Do you think you can manage to do so? Let us know if you struggle.

Hello, if I have difficulties, I find the chat with Veronika but I have no where to reopen the case.

Yes, you won't find that option anywhere in the complaint, that's why it was recommended that you write to Veronika on her email and she will reopen it for you. So that's probably the best you can do. Let me know if anything goes wrong. 🙂