2 years ago
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Yeah, we also say in the casino review that they don't have a license. The thing is that we currently don't have a single complaint against the casino in our database so that's probably why the rating isn't even lower. Are you registered in the casino?
I have an ongoing complaint against them, at this point it is too soon to use your complaint system.
But why I mentioned my reply is that the fact that they are unlicensed is one thing, but forgery is a felony. Even though there are no complaints, Casino Guru should blacklist this casino or give them the lowest possible score given the fact they are forgetting their license to lure players to gamble there, and many players do not find your platform before going to that casino. But the few that will visit this platform will think its a questionable casino but no complaints so far so lets give them them the chance to prove themselves.
Hello again,
All players who care to visit our site and check the casino's main panel can see there is no license. You're right that the fact that the casino pretends to be licensed is worts than if the license is just missing, we may get this into further consideration.
Why is it so soon to submit the complaint here, I wonder? As Daniel said if we lack the complaints it may seem that the casino is ok. So if there is something unfair, we need to investigate. To be fair we do not penalize casinos without proper investigation.
Hi Yousst,
so we shall wait for the complaint to be placed when the time is right. Since we still provide information that this casino operates without the license, players are warned - or at least I hope so.
Hi Radka,
It would be great to add that they are exploiting a fake casino license, as a player could assume that the data here is 'older' then the logo on the casino. Just like you have now on Billionvegas regarding the fake license, this would warn a player better I believe.
Hi Yousst,
I understand your point, still, I'd like to point out that this casino earned a bad reputation and we offer better casinos instantly, so from my point of view any player gets the idea that this is not a proper place for deposits:
Anyway, I will mention all the casinos you suggested to my colleague so all of those could be checked and changed what should be changed.
Hi.
This is actually just a simple forum post, are you interested in submitting a real complaint instead?
If so, mind the basics mention here:
https://casino.guru/complaint-resolution-instructions
And this link will allow you to create one:
https://casino.guru/complaints
Anyway, care to share more details regarding your issue, please?
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