Retrobet Casino - general discussion

If you want to discuss anything related to Retrobet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The no deposit bonus doesn't work. The rules state that you need to contact casino support, I wrote to them and received a response saying "you are not eligible for this bonus". They refused to explain the reason.

Hi, the reason is that they don't give bonuses to players from a certain country. Alternatively, it could be something similar to what often happens and an administrative decision by the casino. Unfortunately, the casino doesn't have to offer bonuses to all players, so unless they tell you more, we probably won't be any wiser.

Is this casino reputable? Has anyone ever received a payout?

Hello, I would say no. Have you seen the Casino Safety Index? It also has a fake license which doesn't say at all that you can contact anyone in case of problems. They only have one complaint and no user reviews, so we don't have much information about this casino from players. 

So definitely beware of depositing here.

Hi, I have a question. I had a win at retro bet that was sent to my bank account. But the bank rejected the incoming payment, saying that the Czech Republic does not support this foreign site. Any idea how to get the money? The deposits went through normally.

Hi, I would probably tell the casino that there is such a problem and if it would not be possible to use some other alternative for withdrawal. You would probably have to deposit some minimum deposit for verification but I would definitely try it.

Will you ask and let me know what they told you? 🙂

From what I found out in their terms and conditions, the Czech Republic does not support this casino. I wrote to them that the payment was rejected. Now I have to wait for the payment to be returned and they want to provide a bank statement with the deposit. I will open an account in Austria and have it sent there. The bank in the Czech Republic will not accept it.

Or any advice on where I could send the money? I assume the account must be in my name.

Of course, the account must always be in your name, maybe if you understand crypto, I would try it if there is such an option in the casino. It all depends on the payment methods that the casino offers for withdrawal and deposit.

I had a Win on Retrobet casino 20k and then I made a withdrawal after a few minutes was emailed with the casino saying I had a bonus and that is incorrect

Hi, does that mean you were playing with a bonus, or not? That’s quite an important detail.

Bonuses often come with a maximum cashout limit. This means that in some cases, a player can build up a fairly large balance but may only be allowed to withdraw a certain maximum amount from the bonus winnings.

Could you please describe this part of the situation in a little more detail?

I was not playing with a bonus

I First made a withdrawal max of 6k and it was processing for a bit more then 20 mins before cancelled

Alright, so if you check your bonus history as well, there’s nothing showing that you had an active bonus at the time, correct?

If the casino withheld your funds for a bonus-related reason while you say you didn’t have any active bonus, then it’s good that you’ve already opened a complaint. Our team can now take a closer look at the circumstances and what the casino is relying on.

Hopefully, the situation can be clarified and everything will turn out well in the end.

If I had a bonus I played it till a 0$ balance and made another deposit and that bonus before would be void

Alright, thanks for your posts. 🙂

Let's wait for our team for now as they will be investigating your situation.

Patience will be needed.

If you find out something new, let me please know.