ReelsOn Casino - general discussion

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ReelsOn Casino is currently refusing to process my 400 AUD cashout by trapping me in an endless, bad-faith verification loop.

​I have fully complied with every shifting requirement they’ve thrown at me, only to be met with deliberate stalling tactics to avoid paying out my 400 AUD balance. Avoid playing here if you expect legitimate withdrawals to be honored.

ReelsOn Casino is refusing to process my 400 AUD cashout by trapping me in a deliberate, bad-faith verification loop with requirements that are physically impossible to fulfill.

​The Moving Goalposts: After forcing me through shifting demands—from physical card photos to digital card browser screenshots—I provided clear, high-resolution images of my primary card (ending in 8419) captured via a secondary device to bypass my banking app's security restrictions.

​Broken Commitments: Support agents previously promised a strict 2-hour review window and claimed they would provide a clear explanation for any rejections. That deadline passed with zero explanation, followed only by generic automated demands to re-upload.

​The Impossible Trap: Support has now completely changed the requirements again, suddenly demanding physical photos of an entirely different card (ending in 9182). This card is purely digital, meaning there is no physical plastic card in existence to photograph.

​I have fully complied with every technical hurdle and verification demand within my power, only to be met with impossible requirements and shifting rules designed solely to withhold my 400 AUD payout.

Hello, that sounds like very frustrating card verification indeed and I get you could use some help passing that through. In light of that, I appreciate you lodging the complaint against the casino, as it is the most direct support we can offer to players. This one seems to be a fresh casino, amd who knows, maybe the process is not well organized,...

Casinos usually start with all those requirements to make sure you have all used cards on your own possessions, which is not very cool for the player but mostly necessary for the casino, as far as I know. So we are always recommending patient cooperation, in some way or another, no matter how weird or pointless it may seem. I hope the verification goes well.