RakeBit Casino - general discussion (page 5)

We’d like to clarify that every bonus offered by an online casino is subject to specific terms and conditions, which may include requirements such as a minimum deposit, wagering requirements, and maximum cashout limits.

In your case, we can confirm that the bonus you used was subject to a maximum cashout limit.

We sincerely apologize for any disappointment this may cause. However, this is a specific condition of the bonus, and due to this, we’re unable to credit the additional amount you requested.

We appreciate your understanding and cooperation regarding the applicable bonus terms.

Should you need anything else, we are happy to assist.

Warm regards,

That’s their reply.

i asked to close the account permanently after that. They didn’t reply

That reply confirms the casino is relying on a maximum cashout condition, but it doesn’t explain the specific limit or reconcile the different amounts mentioned earlier. It also doesn’t show what their technical review found, so we still can’t establish whether the deduction was correct.

I understand why you’ve decided to close your account after this experience. When did you send the permanent closure request, and can you still log in? Keep a copy of that request and any response so there’s a clear record of when you asked them to close it.

I asked for the closure on October 7th.

they told me to send email. So i sent them email for a closure.

they told me to wait for a reply.

then I got this reply

Hi,

Thank you for reaching out and for being open about what you’re experiencing - I truly appreciate the honesty, and your well-being always comes first.

If you’d like, before proceeding with closure, I can temporarily pause your account for 7 days or any other period that’s comfortable for you. This gives you time and space away from the platform without permanently closing everything right away. Many players find it helpful to take a short break before making a final decision.

Your safety and comfort are my priority, so please feel free to tell me what feels right for you. I’m here to help.

i asked them again on the same day to close it permanently and they didn’t respond yet.

Actually it was on October 6th

Hi, Today i lost 1k usd with them. Even though i asked them for closure and they keep ignoring my request. I have no idea what to do