Qassino Casino - general discussion

If you want to discuss anything related to Qassino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Very good casino so far. I'm now waiting for the kyc verification and my payouts and then write a review.

Hi, I see that the casino has a pretty low safety index so I'm a little surprised that you're having a good time here. 

However, I don't want to be skeptical and if you are waiting for the account verification and withdrawal I will be happy if everything turns out positive. Also do you have to provide any more documents or does the casino already have all of them and they are just checking them ? 

Anyway let me know how it goes, I'll keep my fingers crossed. 🤞

So far there have only been positive impressions.

Registration and deposit went smoothly and so did the games.

The support responds directly and is helpful.

There are 4 stages of verification:

1. Telephone number
2. ID
3. address
4. Payment method

I am currently waiting for my address to be verified. Only then can I proceed to the next stage (the payment method).

Unfortunately, since each stage is checked individually, it takes some time.

Only then can I request a payout.

I have €3,000 in credit that I would like to pay out in 3 €1,000 increments. Afterwards I will report.

Thank you for describing it in detail. I think such a casino review is definitely good. Feel free to let me know if you passed the next stage in the verification successfully and when you finish it, I firmly believe that you will be able to withdraw smoothly. 

So I will wait for the whole process. 🙂

Unfortunately, this is the second time I've failed at address verification.

I first uploaded proof of my phone bill, but it was rejected because a screenshot of an invoice was not allowed.

Then I wanted to upload a bank statement as a PDF document, as this is accepted in the terms and conditions, but I couldn't upload any PDF files.

So I uploaded an excerpt of my account statement to my profile and emailed the full PDF account statement to the casino. This was also rejected on the grounds that my bank statement should have a signature and stamp from my bank.

However, there is no such thing at my bank. I've never needed something like this at a casino before.

I have now uploaded a gas and electricity bill, which according to the terms and conditions should also be accepted, and hope that my verification will be completed after that.

Hello,

I fear you need to get in touch with your bank in order to explain what is needed. I heard in the past that some German banks simply do not offer such documents on their own.

It's also good to know that the requirements also depend on the type of license and security approach each casino possesses. Both aspects vary a lot.

One way or another, let's wait for the next update, with a bit of luck, it ends soon. ✌✌

My verification is finally completed today. I had to resubmit documents twice, but in the end I was verified.

I have now requested my first of three withdrawals via crypto and will report back.

That's great! Maybe you can share whether they handle withdrawals during the weekend.

I hope they do. That would mean you may already have the money. 🤔

My withdrawal was rejected.

I requested a withdrawal via crypto, but deposited via credit card.

The only problem is that I can't deposit money on my credit card. I can only pay with it. It is impossible to deposit money on it.

The support first told me I could pay out via crypto. Then it was rejected. Then I was told I had to use the credit card, which wasn't possible for me.

I do not know what to do. Should I open a complaint? I really need help.

Is it a credit card or debit card attached to your bank account? If it's a debit card I can't see why you can't withdraw on it and if for some reason they won't will they allow bank transfer to associated bank?

It is a credit card that is independent of my bank account.

I can only pay with her, unfortunately.

Bank transfer is not offered by the casino. I was told in live chat that crypto would be ok but was rejected.

I have now written an email asking whether you still accept crypto as a withdrawal, as I have no other option.

Problem which I hope they will understand, you shouldn't be allowed to let you deposit with a card you can't withdraw on if their policy is withdrawals can only be made by the same method of deposit. If they are a reasonable casino they will let you withdraw to crypto.

My current casino I deposit with bank transfer ( no fees ) and withdraw Crypto quicker and cheaper

I really hope so!

Otherwise I will have to open a complaint, but I think the casino will understand.

Otherwise I make a small crypto deposit and then pay out via crypto.

Unfortunately the casino doesn't want to help me and it doesn't understand my problem. I have now requested two withdrawals via crypto and tried to describe my problem.

Both withdrawals were declined and support emailed me saying I had to use credit card as my withdrawal method and there was nothing else they could do for me.

I'm absolutely overwhelmed now. I have €3000 in balance and cannot pay it out. If the casino doesn't help me or understand, it doesn't understand my problem.

Not being reasonable I think. Submit a complaint on here and if they can help

I see nothing has changed and the casino hasn't helped you. Of course, as has already been said, it is always best to withdraw using the method you used to deposit, but since you said that the casino said you could withdraw using crypto, and then there are only problems and they are not interested in helping, I would probably recommend you to file a complaint as well. 

Anyway, did you try to tell them that you would make a deposit with crypto and verify this payment method and then use it to withdraw ? 

Yes, I have already offered that three times. The casino did not respond to this offer at all. I just received an email telling me that the casino can't help me here and that I should please use the same method to withdraw as I deposited.

I have spoken to my bank in the meantime and they will probably make an exception and allow deposits to my credit card.

So I have now requested a withdrawal to another credit card that I used to deposit. The payment method is now the same. I hope that it will now go through and that the casino will not object to the fact that it is a different credit card.

To be on the safe side, I emailed my new credit card as a verification document and requested a withdrawal and will report further.

I can not anymore. Today I had a credit card activated by my bank so that, as an exception, deposits can be made to this credit card.

I have repeatedly explained my problem to the casino, provided all the necessary verification documents for the credit card I want to withdraw to and requested a withdrawal.

Again my withdrawal was rejected on the grounds that I should use the same credit card that I used to deposit. I've tried four times now to explain to the casino that the credit card I used to deposit is just an online credit card that I can use to pay, but on which I can't make deposits because every payment , which I currently use with a cash card, are debited directly from my account.

I really do not know what to do anymore

Submit a complaint here and see if the casino guru team can help them see reason to pay you. I think personally that they arnt being helpful. The casino I use now let's me deposit by bank transfer and withdraw Crypto if I want to. Plus many casinos I have used if you deposit with Visa or MasterCard you still had to withdraw using Bank transfer or crypto