PrimaPlay Casino - general discussion

If you want to discuss anything related to PrimaPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Has anyone else played here and had their withdrawals request denied because you supposedly placed a bet that was over the $5 limit per the bonus terms? They rejected my payout because they say I placed a $20 bet….even though I have NEVER placed a bet over $2.00 in my entire life. My play history clearly shows that but they hi insist I did, when I asked for proof and a copy of my play history for that day I got a screenshot of what looks like an entry on an excel spreadsheet with only this $20 bet. I think they’re full of sh!t. and they’re just saying this to get out of paying me. I swear on my life I never placed a $20 bet. So I’m wondering if this may be a pattern and they’ve done this to others?? Plus I wanted to share my story for you all to be aware. Let me know how your experience has been. Thank you 😊

Hi!

I was about to say that one mistake should never be considered an ultimate reason for confiscating the whole winnings if the unlucky player did not gain an unfair advantage over the casino. Then I read further and got the feeling you are not aware of such a bet,... Well, I'm glad you submitted the complaint!

Let's see whether the casino proves you wrong by showing regular gaming history. I hesitate to believe forging an over-bet would be worth a disputed amount of $400. What do you think?

Anyway, I'm eager to see the casino's response - for sure.

i have submitted their supposed "proof" of this one bet and it certainly doesn’t look like credible proof that’s for sure. Anyone could type info into a spreadsheet, I was asking for the proof that displays when you go into your game play history which is usually a screenshot of the winning line combination. Suspiciously, my game history was missing so I couldn’t access it to check myself. It all seems so unusual. Thank you for your comments Radka…I look forward to their reply as well.

That's good, I'm sure Nick appreciates all things you sent. Sadly, I don't have access still, I agree it's not very demanding to create an Excel sheet, that's true. 🙂

Missing game history is another interesting point! I'll rather skip wild speculations instead, looking forward to seeing where the complaint leads us.

I'll be here in case news arises! 👌🙌

Prima Play Casino did not pay my winnings as I played with other than slots AFTER I HAD COMPLETED THE BONUS REQUIREMENTS and the money was free of any restriction. Furthermore, they make up new rules and/or interpretations as they try to make this practice look legit! Is there a way I can the money they owe me?

Any ideas Jaro as to how I can put pressure on them?

Hi, I've moved your posts under the casino you're talking about. However, when you played with the bonus, you played on the games that were allowed yes ? After fulfilling the wager requirements you played on other slots, because you fulfilled everything that was needed. Do you still have your money in your player account ? What reason did the casino give you for not paying you the money ?

Let me know so I can get a better idea of the situation. 

Thank you for assisting me, Jaro! I used a depositing bonus and managed to make a playthrough without playing any restricted games. Then, after I completed the playthrough and AFTER ALL RESTRICTIONS of the bonus were removed from the won amount as I could see in the cashier section available to me, I played some restricted games. When I requested w/d of the amount that was clearly mine, they started coming up with all kinds of excuses like:..... " As a bonus was used to accrue these funds, the bonus rules are applied until the funds have been withdrawn completely. Unfortunately, this does apply in your case as the bonus funds were still in the account when the excluded games were played".... and similar silly made-up-as-we-go- excuses and refuse to pay out. I read again all their rules but I could not find such restrictions!!!!! Do you think there is a chance that they will honor their obligation? They only game back my deposit and forfeit all winnings!!!!!!!!!!!!!!!!!!!!

You're welcome. 

Unless what you are saying was mentioned in the Terms and Conditions or in the information when you took the bonus, then I would recommend filing a complaint on this link: https://casinoguru-gr.com/parapona/ola

We'll see where our team gets, but I won't promise you the result in advance, as I'm only working with what you wrote. 

Anyway, do you think it is worth a try ? Let me know

Jaro , I tried using the link above but I cannot file my complaint as it tells me that my name already exists and I don't know what else to do. So I copied what I wrote and I hope that you can help me process it. I really appreciate your assitance.......

"""I deposited with a bonus which required completing X number of rounds and playing only certain games {slots}. After I completed the required rounds and according to the little icon on the casino screen, the money was free of any restriction and ready to be withdrawn. I decided to play some of the restricted games{videopoker} and did so for a while. Later, I requested a w/d, and after I verified my account by submitting all required documents.

I was denied the w/d as, according to their offered excuses,..... " the rules stipulated that the money was still tight up to the bonus restrictions......" I pointed out that when I played restricted games my money had no restrictions and of course, all games were available to me as OPPOSED TO NOT WHEN THE GAMES WERE TIED DOWN TO THE BONUS! I also double-checked their rules and nothing even indicates their wrongful claim.""""

878/5000

Hi, sorry for writing back so late, but I would like to ask if your user profile is- stamatinapolykreti because if it is, your account is not verified and only verified players can submit a complaint. Can you clarify for me please ? 

I can see that my account is stamatinapolykreti but I don't know how to verify my account. And I have already submitted my complaint twice but of course, I has not been posted. Than kyou for all help and can you give a hand in verifying my account?

Yes, you won't be able to make a complaint until you verify your account. Could the problem be that you forgot your account details ? 

If you don't remember, you can create another account and verify yourself to be able to submit the complaint, because to be honest I don't know where you might have a problem. 

They did the same to me, and then stole all the money I had in my account, they're nothing more than a bunch of thieves

my login is Stamatina and my profile looks ok to me as I can see all the correspondence. Also, I can see other players' comments and even the casino's ones!!!! ..... thanks a lot but I seriously think anything will come out of it

It's the first time for me, but another casino did something different to get me $400.00 ... That's gambling life !!!!!!!!!!

No, it's not game life, it's simply stealing from players

To tell you the truth, they are thieves but we who don't learn are also idiots!!!! I know something about this, I've been playing for many years!!!! I've just managed to bring it even boat, even waters because I learned not to get passionate!!!!

We shouldn't have to fight to get our winnings PERIOD!! Especially when we go above and beyond to play by their ridiculous terms and conditions. It seems like those of us that do....will end up being declined over a made up rule or a situation that is blatantly false like the one they denied me for (see above original post). After several attempts to prove them wrong they simply stopped replying to my messages and even ignored Casino Guru's requests as they did try to assist me after I submitted a formal complaint, which I am very grateful for. If this doesn't scream GUILT in itself then I don't know what else does. Unfortunately online gambling isn't regulated by any government entities so holding them responsible or trying to sue them gets you absolutely nowhere but broke. It's a sad situation so the only thing we can do as players is to complain on every available review platform to warn others in the hopes that these crooks go broke because nobody frequents their sites. Hopefully something gets put into place in the near future that will regulate these assholes and shut them down when they violate its' players rights. I wish you all the best of luck and PLEASE PLEASE take the time to research these gambling sites and take every complaint seriously when you do vet them. The odds are stacked against us enough in this viscous world...we HAVE to to our homework thoroughly to protect ourselves.