PlayUZU Casino - general discussion

If you want to discuss anything related to PlayUZU Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

hello lately I have had problems with the daily events in the "surprises" section, I register in them and meet the requirements to receive the reward (usually the next day), but it has happened to me that I have not received my rewards, and I have participated for several days in different daily events, I have read the terms and conditions several times and I comply with all of them, I have always tried to communicate with support but I still do not get a response, I hope to be able to solve that since in general it is a very good casino, only that lately I have had this inconvenience, and I think it has also happened to me with the daily tournaments 🙁

Hello there.

Sadly, I have no idea how to help you. If the casino does not respond, there is hardly anything to do about it.

Give it a few more days. 🙁

Do I understand correctly that this issue only involves bonus funds or free spins - not your real balance?

I just want to be sure.

Thank you.

only bonus

Well, we take it as funds that the casino gives to you for free so it's up to the casino who will be rewarded. Still, there must be some kind of honesty even while dealing with the bonus funds.

I can see that this casino earned a very good reputation, I would like to believe that this is some kind of missimpretation. Have you tried contacting their live chat? I can see it only supports the Spanish language but you can try Google Translate. What do you think about it?

Please let me know how it develops.

I'm sure there was a bug in a particular event, which was trying to play 100 spins in a single play session of a particular game. I made sure to play just over 100 spins. The prize was supposed to be delivered the next day, which was some free spins, they never arrived, I guess the system did not detect that I played 100 spins in the session, I also missed a prize for having participated in a tournament where I was second, which was a cash prize did not come to me that prize. I have the notification where he told me to be among the first places, but that particular prize did not arrive.

I have noticed these days that the menus and sections have been modified, it is a new casino but it has many other casinos of the same owner with a good reputation, I suppose that by polishing the casino because it is new, it will have triggered some system failure. But this is particular because the first days where I participated in events and tournaments, I received my prizes without any problem 🙂

I still think you should try to contact the casino. If some bug occurred, the casino must know so nobody else faces the same issue.

If you like playing there I think you should advise them. 😉

You wrote you receiced the notification, that's goos and should help you dealing with the casino.

I ask you kindly to contact them.

PlayUzu is for me one of the best casinos, I love it, but I had a very bad experience.

I had bets of a maximum of $200 CLP in the 12 Coins game, I must have more than 300 spins and from one moment to another my bet changed from $200 CLP to $60,000 CLP later to $4000 CLP and they tell me that I selected the maximum amount. My playing history is always the same and I would never be so clumsy to play all my balance, I am not new to this. I contacted PlayUzu and the answer was that, that I put maximum bet, I explained to them and I showed all my game history and they insisted on the same.

I say again, I love PlayUzu but in this one they did not want to reach an agreement and they blamed me for everything.

I would like to recover at least 80% of that balance that I had.

I would appreciate your help with this.

Do you have access to your betting history in the casino? Most of casinos have it available so you should be able to check this on your own.

I requested a withdrawal of my funds, after they verified my documents, and it is strange that it takes so long to pay, the support does not give me an exact time of when they can pay me, what should I do?

Hi, I've moved your post under this particular casino. How long does it take to make your withdrawal ? Did the support also tell you what is the reason for it taking so long ? 

Let me know. 

PLAY UZU is the only casino where I have NEVER won anything, not even a penny, on any game.

Not your lucky one then, right?

Yeah, sometimes the luck is with us and other times is not, you know. 🤷‍♀️