There is no need to be skeptical and you have opened a complaint to ask us to try to help, so send Petronela what she requests from you and we will see what can be done. Even though it's a difficult situation nothing has to be lost.
It is very irresponsible to give a casino such a high security index when Playoro obviously ignores requests to close accounts or even calls to offer bonuses. Simply WOW
Sehr verantwortungslos einem Casino so einen hohen sicherheitsindex auszustellen, wenn playoro offensichtlich Anfragen zur kontoschließung einfach ignoriert oder sogar anruft um Boni anzubieten. Einfach nur WOW
I believe that you are talking from your own experience, as I can see it in your complaint. Veronika has actually explained how it usually works at online casinos. They should take it really seriously if a player requests the closure of account due to gambling addiction. If you simply want to close the account because you did not like the games or just didn't feel well at a casino, usually they say, "Well, just don't play here anymore."
Do you know what I mean and where the difference is?
I hope everything in your case will turn out just as you wish, and then maybe you will be able to play at some more preferable casino of yours. Do you have any tip, perhaps?🤔
Playoro does not respond to such emails and does not block the account. That is why I say it is actually a criminal act that you give such a high security index to a site like this, even though they obviously have no player protection measures - but casinoguru also lives from these casinos... 🙂
Playoro reagiert auch nicht auf solche Mails und sperrt das Konto nicht. Deswegen sage ich, eigentlich ein krimineller Akt dass ihr so einer Seite so einen hohen sicherheitsindex gebt, obwohl diese offensichtlich keinerlei spielerschutzmaßnahmen haben - aber casinoguru lebt eben auch von diesen Casinos… 🙂
I am really sorry if the casino did not act ask they should when you requested the closure of your account due to gambling adiction.
May I ask if you sent the documentation to Veronika she asked for in your complaint, please? If not, do so as soon as possible in order to move forward with your case.
We take it really seriously when it comes to the protection of the players, and all the casinos that do not respect their players with the gambling problems and file a complaint here with us get black points, which leads to a decrease in the safety index.
Hi there,
Can you help me understand the part about bonuses, please? What went wrong, I wonder.
Hi!
I am hoping you will agree to a follow-up conversation because, for example, based on our most recent research, this casino appears to have a Curacao license, but you seem worried about that and other issues, which I would also like to talk about further if that is okay with you.
What actually happened to you, I wonder. Please do tell.
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