Platinumslots Casino - general discussion

If you want to discuss anything related to Platinumslots Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, is there also a discussion forum about the sister casino Platinumslots?

Hello.

You can find the review of the casino here and start the discussion at any time, please.

We'll be glad to assist you there if needed.

Hello, thank you very much. Unfortunately, I can't access the reviews because I'm from Germany. I would like to start a discussion, though. Could you help me with that?

I sure can. I will now move your posts there, and you will be able to write soon.

Give me a sec, please.

Hey.

Is it possible for you to write here now?

Yes, I can post here, but I wanted to go to the discussion forum for Platinum Slots.

This is the discussion for Platinumslots, actually.

I have moved your posts as I wrote above.

Okay, but where to? How do I find that? Do you have a link for me?

Hello Gretche, check the thread's name. You are already here. There is no link needed; just share what you aim to add, please.

Oh, right, sorry. I didn't even look at the title 😁

I requested a withdrawal from this casino on April 27th, which, according to my transaction history, was immediately approved. The money still hasn't arrived. This isn't my first withdrawal; I had one four weeks ago, and the money was in my account instantly. That's why I'm so uncertain about this. The live chat support was incredibly unfriendly, and when I tried to log in again, they ignored me. My emails were also ignored for four days. Then they wrote that the money had been sent on April 27th and that I should send a bank statement. Which I did, but as expected, I received no response. This is not what I consider reputable. I certainly won't be depositing another cent here.

Please update us about the situation tomorrow, perhaps they won't proceed withdrawals during weekends.

Will you, please?

Yes, I will inform you tomorrow, because if it's not there tomorrow, then they haven't transferred it.

Yesterday I received a reply to my email requesting a bank statement. They asked me to send another statement, which I did. Today the money still hadn't arrived, so I sent them another statement covering the period up to April 30th. Since the statement is only issued for the last day of the month, I also sent them a screenshot of my account history.

I received my money, but it was as planned by them; my money should have been in my account by May 5th. It had nothing to do with the bank's processing. I'm fed up with this hassle and have therefore closed my account there. Customer support is very important to me in a casino, and with this one, you're out of luck.

I can understand your feelings, of course, and am glad that you have your money finally.

Now, please relax and rest. Yeah?