Platincasino , Spiel Fruit Zen

I played fruit zen and once won 4€, he still paid correctly, then shortly afterwards 15€, I paid 5€ after the first win, then with the 15€ I should have had 20€ but it was only 11€, something like that I recently had at radiocaz

Hello,

some glitch maybe.

Have you contacted the casino, please? What did the operator say?

name of the game. Fruit Zen Game# 9805266368

- Time/day of incident 24-08-2022/23:47:16

- Stake 0.5 cents

- Current profit (as a number)

- Please describe your incident in one or two sentences.

So I won €1.19, with wilds, a profit of more than €4, so I had about €5.70 in my balance, which he paid correctly, shortly afterwards

If I made a big win of €15 with the €5 that were left, I should have had €20, but it was only €11, €9 was too little, I continued to play with the €11

and right after that €9.85 profit of around €2.70 he has only paid, with large profit amounts he does not pay the profit only partially with a profit of €1.50 he pays correctly

I have pictures where you can see that I made a profit of €9.85 with €11 where he only paid €2.70,

This means that a profit of almost €20 is missing

That's how it happened

You must be able to watch it by the game# 9805266368 24-08-2022/23:47:16 at this time and then watch it for 30 minutes

Betsoft needs to look at this now and it may take several days

Runs

Yes, there is an error in the game, the same thing happened to me a few days ago at casino radiocaz

I hope it gets fixed soon. It might affect the way players bet in the casino.

Especially this happened in different casinos

Thank you,

even though we do not need such detailed information because there is nothing we can check - only the game provider can, I appreciate your concern. 👍

So this is currently under review and Betsoft Gaming will look into this.

Let's see how long will this take.

Very interesting,

make sure to let us know about the result of the review. I'm quite eager to know what the game provider says about it.