Pinco Casino - general discussion

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Can a casino take my winnings and claim it's the provider's fault without providing any evidence? Will this be transparent?

Please tell us what exactly the casino told you regarding the game provider.

Did they say that you have violated some terms, perhaps?

There surely must be some explanation because it really wouldn't be transparent if they didn't explain the reason for confiscating your money.

I ran into a problem: I won almost 5 million rubles, managed to withdraw 456,000, and the casino annulled my winnings, citing a "provider error." The problem is, it seems like they just want to take 4.4 million rubles. If there really was an error, they would have provided proof within six emails.

Instead, I only get boilerplate responses with a lot of text and no confirmation. In the online chat, they told me:

"Unfortunately, I cannot provide technical logs, confirmations, or other internal provider data—such materials are not shared with clients. The information you received is the final result of an investigation by the provider and our technical team.

The erroneous crediting occurred due to a service provider error. The fact that some funds were available before the error was detected does not change the final decision—once the error is confirmed, the funds will be adjusted in accordance with the service rules.

I don't know what to do. I've filed a complaint on the relevant website and am waiting for a response. If I don't receive my winnings or proof, it will become clear just how opaque Pinco Casino is. Apparently, they can claim any winnings are a "mistake." I dread to think what they would do if I won more than 5 million rubles.

Edit: Removed all errors from the text.

So, do I understand correctly that the casino claims you haven't won, but because of the error, money was credited to your account?

What games have you played, please, and are you able to see your gaming history in your account?

Hello, thank you so much for replying and bringing my problem to my attention.

The casino claims that I didn't win those 5 million rubles, but I was able to withdraw some of the funds—approximately 500,000 to 600,000 rubles (I can calculate the exact amount).

I've asked the casino for proof of their claims more than 10 times, but all the answers come down to the same thing:

"There was an error, but no supporting information is provided to clients."

In fact, I am being directly denied any evidence.

I played the 5 Burning Heart slot. That's where I got the winnings I'm talking about. My total winnings were 5,006,014.21 rubles. I withdrew about 500,000–600,000 rubles from that. I can provide screenshots if needed—they'll help you calculate the exact amount withdrawn.

There is no need to provide any evidence here. Our complaint team will soon review your complaint, and you will be informed about what to do next.

Hopefully the casino will then communicate with us and provide everything needed for the investigation.

Thank you very much, I'll be waiting.

One more quick question. I'm from Russia, but I can only access the site through a VPN. I can't find Russia in the country settings—I tried searching in both English and Russian, but it's not listed. So, if this is important, please keep in mind that I'm located in Russia.

It is due to some restrictions in your country, actually. Do not worry, we will keep that in mind.

On April 18, 2026, I deposited 10 AZN at Pinco Casino and gradually increased my balance to 23,700 AZN through normal gameplay. I requested a withdrawal of 1,500 AZN, which was first accepted and marked as pending. However, the next day my entire balance was removed and the withdrawal was rejected.

The support team claimed this was due to an "Amatic provider error," but no technical evidence was provided. I played step by step and my winnings were legitimate.

My account details:

Account ID: 73150996

Name: Yagub Orujov

Phone: +99477.....45

Contact email: robertpblkk@gmail.com

I have screenshots and chat transcripts as proof of my deposit, gameplay, withdrawal request, rejection, and the support team’s responses.

This is an unfair practice, and I strongly advise others to avoid this casino until they resolve such issues.

Hello.

I would like to strongly suggest avoiding posting your personal information on the forum, as we have seen many times that our users have been scammed like this, unfortunately.

I believe that you could submit your complaint here so ur team can try to contact the casino, and hopefully everything will be explained in detail.

It is completely free, and you surely have nothing to lose by doing so. What do you say?



I would like to raise a serious issue regarding unfair treatment and lack of transparency.



Casino: Pinco

User: Boss022



The casino claims that my winnings were "artificial" due to a technical problem with the Amatic provider. However:



- No ID provided for the game round

- No provider records shared

- No technical report has been submitted



Despite numerous inquiries, the operator refused to provide any verifiable evidence and continued to repeat the same general explanation.



More highlights:



- Winnings from other providers were also canceled without any reason

- My own deposit (14 AZN) was presented as "compensation"

- My screenshots and game evidence were not taken into account



The operator clearly stated:



"We cannot change this decision"



This shows a refusal to properly investigate the case.



Games played:



- Lucky Strike 3

- Lucky Joker 10

- Hell's Hot Nest

- Hell is Hot 100

- Mega Lucky 100



Game session:



- Start time: 21:50

- End time: 02:30



Total winnings: 124,600 AZN



Note:

There is also a screenshot of the gameplay, but I couldn't upload it to the complaints section due to file size restrictions. I'm willing to provide the video upon request.



I have already submitted a formal complaint through Casino Guru and provided supporting evidence.



Please:



- Full game round details

- Provider side verification (Amatic and other providers)

- Justification for canceling earnings on multiple providers



This situation raises serious concerns about fairness, transparency, and player protection.



I will update this thread with any progress.



If anyone has encountered similar problems with this casino or provider, please share your experience with us.



Account ID: 94254174

Username: Boss022



On April 17th, from approximately 9:50 PM to 2:30 AM (April 18th), I played Amatic games (Lucky Strike 3, Lucky Joker 10, Hell Hot 100, Hell Hot Slot). During this session, I accumulated significant winnings, which were later completely removed by the casino.



Pinco claims that this was due to a "technical error" from the provider (Amatic). However, this explanation is highly questionable for several reasons:



- Other casinos provided conflicting information:

• PinUp confirmed that any problems started at 05:30 (after my session)

• Fraga confirmed that there were no problems during that period

→ This directly contradicts Pinko's claim that there was a problem during my game.



- The casino has not provided any concrete evidence:

• No round ID card

• No exact calculation

• There is no information about which winnings are considered invalid



- My bets were accepted normally, the game results were displayed and the winnings were added to my balance in real time. This created a legitimate expectation that the results were reliable.



- Pinko mentioned a "technical incident" but refused to provide a detailed and transparent explanation.



Additionally:



- I have already contacted Pinco via email, but have not received any meaningful response.



- I can provide screenshots showing conflicting and inconsistent responses from different operators



- I also have the following evidence:

• The approximately 4-minute video recording of the game process clearly shows that the bets are gradually increased in accordance with the normal game process (up to higher bet levels) and that all game details are visible.

• Profile screenshots showing winnings reflected in my balance

• Chat screenshots confirming conflicting statements with operators

• Full history of account transactions (deposits and withdrawals) screen recordings



At this point, the situation seems contradictory and unfair. A general statement about "supplier error" is not enough to justify the cancellation of a large amount of winnings without detailed evidence.



I kindly request a full and transparent investigation, including the following:



- Exact game rounds affected

- Accurate calculation of cleared winnings

- Official provider confirmation specific to my session



Thank you.

Hello, I understand this is a sort of request formed by AI, but let me empathize that here on the public forum we are people talking to one another. So, may I know what you aim to say for the sake of the community, please?

I just want to talk to you.

Hello Radka,

Thank you for your reply.

Nickname: boss022

I deposited and played normally at Pinco Casino. During my gameplay, I won approximately 124,600 AZN. Later, the casino removed my winnings, stating that it was due to a technical error.

I would like to note that I did not encounter any technical issues during the gameplay.

I have video evidence of my gameplay and other supporting materials that clearly show all the details.

My goal is to have this case properly reviewed and to receive my legitimate winnings, or at least a clear explanation supported by real evidence.

Thank you for your time.

Hello, I spot your complaint request, and I hope the feature will help you with that.

You will be notified about the options and other steps directly via email or later directly in the complaint thread.

Thank you for sharing the situation and also for allowing us to take a look at it.

Dear Radka,

Thank you for your response.

I am ready to fully cooperate and provide all necessary evidence regarding my complaint.

I have clear proof including gameplay video recordings, transaction details, and full chat history with the operator.

Please let me know if you require any specific documents at this stage, and I will provide them immediately.

I kindly ask you to proceed with reviewing my case as soon as possible, as this situation involves a significant amount.

Thank you in advance.

Dear Ekber,

do not worry, please. I can see you are more than willing to cooperate, which is great. Please keep in mind that I have sadly no use for such proofs because here on the forum nothing is going to be decided. It's indeed a very nice sum and I understand the problem concerns you.

Kindly follow the complaint and provide all you have available there. 👈

Once the matter becomes clearer, we can talk more about the complaints' progress, for instance.

Thank you for your response. I understand that the forum is not the place where final decisions are made.

However, I would like to clarify that this case involves a significant amount (~124,600 AZN) and raises serious concerns regarding fairness and transparency.

I will continue to follow the official complaint process and will provide all relevant evidence shortly. I hope this case will be reviewed carefully and objectively.