Hey I made a deposit on January 2nd, 2022 and won a certain amount and then paid out on the same day. My question is whether the payment can also be processed without full verification as it has not yet been processed. I only had to enter the bank name and the iban for the payment
Hello, I would say that KYC is inevitable in most honest and licensed casinos. At least for the first withdrawal. I think that the only exception is when you play in a crypto casino using a crypto wallet.
So you won, requested a withdrawal. Are you waiting for the processing now?
it wasn't a crypto wallet and i have been waiting for processing for 5 days
Hello.
Well, you can give it a few more days and try to contact the casino via every possible channel in the meantime. As the next step, you can submit a complaint here. Our complaint team will look into this matter.
Keep us posted, please.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
