Hey I made a deposit on January 2nd, 2022 and won a certain amount and then paid out on the same day. My question is whether the payment can also be processed without full verification as it has not yet been processed. I only had to enter the bank name and the iban for the payment
Hello, I would say that KYC is inevitable in most honest and licensed casinos. At least for the first withdrawal. I think that the only exception is when you play in a crypto casino using a crypto wallet.
So you won, requested a withdrawal. Are you waiting for the processing now?
it wasn't a crypto wallet and i have been waiting for processing for 5 days
Hello.
Well, you can give it a few more days and try to contact the casino via every possible channel in the meantime. As the next step, you can submit a complaint here. Our complaint team will look into this matter.
Keep us posted, please.
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