Paradise Play Casino - general discussion

If you want to discuss anything related to Paradise Play Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

No reaction from the casino they are ignoring me for over 15 days now

I accessed the website and I originally could even find an option of contacting them, but I did a quick research and I was able to find their live chat. Please, give it a try.

Go to this link: https://www.paradiseplay.com/en-NL/faq/account

Then click the chat icon

As you can see, I was able to reach their live chat very quickly

Haha casino guru agrees with paradiseplay to take my money and close my account. Because I closed my account "indefinitely" on casinosky.

According to casino guru, this means that I indicate that I am a gambling addict. Really, I've never had good help here. Once again a joke.

Although it is clearly stated on the Casino Sky website that the self exclusion only applies to Casino Sky and not to the other casinos.

But wow, if you win big at another casino (such as 10,000 euros) then you will suddenly be blocked under the guise of wellbeing🤣🤣.

Indeed, I had little confidence that the casino guru team could do anything since Playboom etc. does not respond to them either.

But that casino guru even paradisecasino is right blows my mind!!! 🤣🤣🤣🤣🤣

Hi, according to what I found out from Veronika, the decision regarding your complaint is still under investigation, so nothing is lost yet. More information is being gathered and she'll be sure to update you in the complaint thread. 

So we'll see where the whole situation goes.

She writes that paradise casino is right to take my money because I closed my account on casinosky. Although it clearly states that closing my account is only for Casinosky and will therefore not be transferred to Paradiseplay. So she closes my complaint. It seems clear to me that once again there will be no help from casino guru. As Veronika writes, she will close my complaint if she cannot assist me with anything else.

Hello.

I saw your complaint too. What needs to be said right now is that the Team has not yet come to a final conclusion. It's just that your complaint is a bit outdated when it comes to the aforementioned progress.

🤷‍♀️

What do you mean with aforementioned progress ?

This means that more information is being gathered as part of this progress, and our team will try to resolve everything with a fair approach. For the time being, we will have to be patient and wait.

They now have "refunded" my 150 euro deposit. Ofcourse the 10.000 euro withdraw is nowhere to be seen.

They also blocked me from all email communication.

When I usually send a email I get a automatic email back but I dont get that anymore that means they have blocked communication. When I send from a different email adress I do get a automatic email.

That's surprisingly straightforward, but again, we have to say that the final decision has not yet been made.

Frankly, the number of currently open complaints is sky-high, I'm sorry for the delay,... Hold on. 🙏

I just wanted to say that I'm glad to see the complaint updated. And I hope the result will be positive, of course!

I have the same problem as sabine does.

I won 1500 euro and the casino just write the following email:

Its unaccaptable!

Hello,

 

I hope you are doing good.

 

This email is regarding your withdrawal request and your gaming account. We are sorry to inform you that the winnings of 1500€ have been confiscated and your gaming account has been permanently closed with us as per the below terms and conditions.

 

8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being.

 

However, your deposit of 280€ will be refunded to the same account to which you had requested to withdraw.

 

You will receive a confirmation email from our end once your deposit refund process is initiated. We request your patience and understanding in this regard.

 

If you need help with anything else, please do not hesitate to contact us again, either by email (support@paradiseplay.com) or chat,

 

Best regards,

Max

Paradise Play Support

Lets hope for the best.

Oh you can't be serious!? They are really bad!

You will get your deposit back and then they will ignore you and not respond to anything anymore.

Yes klopt niks van dit casino.

I have checked the terms & conditions

Based on your T&C its not saying anything about confiscated funds. 

8.4. We reserve the right at our sole discretion to block or close your Account on any platform owned by Sarah Eternal S.R.L. if we consider that your continued use of our Services is detrimental to your health and well-being

In a other piece of your terms you specifically say it can be confiscated in this one you are only telling that my account can be blocked.

They should pay out our winnings its a shame that we have to file complaints about this here.

It's a corrupt gang. As soon as you win a lot, they throw in that rule so you don't pay out. Really ridiculous.

I have little hope of anything being done because they never respond to anyone. Apparently they don't care if their reputation is affected.

Of course they earn a lot more this way, everyone throws money in and if you win you don't get paid and they steal your money.

Costa Rica license, in other words they simply don't have a license, which makes it difficult.

Hi, so in this case I will say right from the start that it is the smart thing to do to file a complaint and our team will look into it. However, have you had an account closed at this casino or any of its sisters? Respectively, have you self-excluded yourself from any of them? 

I'm sorry to hear about this situation, but our team is here and will try to help you as best as they can. 

I hope it will turn out well.

I also hope for the best and I firmly believe that the money you won will be returned to you. 🤞

Well im losing my little faith I had. Looks like they will not respond like all brands of the Sarah casinos.

They simply dont care and will just continue frauding people.