Owl.Games Casino - general discussion

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feLermon21 is my username. After several wins, the site blocked my account to confirm my identity. I successfully confirmed everything, the status changed to successful. But nothing changed, access to the account remained blocked. The support told me to wait up to 48 hours. After the time expired, they told me that I can wait an indefinite amount of time and that their risk department is handling my account. on the balance ~300$. I do not recommend using this site, I got a terrible experience.

So, do I understand correctly that they are doing some other checks now?

Did you get any new information from the casino?

Hello, I spotted identical text submitted as a user review. Well, I honestly can't tell whether you are interested in more talking, but just in case you are, feel free to update us regularly.

It may be just a necessary risk check after all; you see, if your account gets flagged for investigation, the casino must respond no matter how unpleasant it is for the player. Under such circumstances, such a check becomes part of the withdrawal process. I hope it is not serious, of course.

I'll be here if something changes or if things go sideways, ok?

Only complete disregard, without any deadlines.

Well, I didn't see any complaints from you, and honestly, this is precisely the additional check I was talking about. So, if I may be that bold, I think it is unwise to lie or threaten them.

Try to be patient and cooperate instead. As I said, if things go sideways, the complaint means this, but I suggest you wait.

https://casinoguru-en.com/complaints/create

You see your verification has not been completed so it makes sense the payment is due.

May I know when exactly the verification started, please?

What are you talking about, dear? Who is lying and about what? It's been 2 weeks since your recommendation, there have been no changes.

I'm sorry, what recommendation are we talking about now, please? Perhaps you are referring to the complaint? I do not understand the context now. In any case, feel free to submit the complaint about the casino. Well, nothing changes from our side if you do not complain at all, I guess.

Hope it helps clarify the situation.