3 weeks ago
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Made a withdrawal request with paypal on 10/27, request processed on 10/28. The crediting times are specified that they are based on the chosen processing method, which with paypal are immediate. On 10/30 I had not yet received any credit. Today 10/31 the amount that I had to withdraw and had been authorized is back on the balance. Immediate reporting to ADM and post on the casino forums
Effettuata richiesta di prelievo con paypal il giorno 27/10, richiesta elaborata il 28/10. I tempi di accredito è specificato che sono in base alla modalità di evasione prescelta, che con paypal sono immediati. Il giorno 30/10 non avevo ancora ricevuto alcun accredito. Oggi 31/10 la somma che dovevo prelevare ed era stata autorizzata è di nuovo sul saldo. Segnalazione immediata a ADM e post sui forum di casino
I would try to reach out to the caisno, asking for the explanation. I imagine ADM would do the same anyway. Can you try that and share your findings, please?
Thank you for your efforts!
this is the answer from Openbet casino
"Paypal has had a service failure for several days, which made it impossible to make the payment.
We have cancelled your withdrawal request.
The amount is available again in your game account.
We apologize for this slowdown and disruption not caused by OpenBet."
Obviously Paypal had no problems, I continued to make and receive payments from other platforms. I re-made the withdrawal request, if this fails too I will immediately contact ADM.
questa è la risposta del casino Openbet
"Paypal ha un disservizio da diversi giorni per cui non è stato possibile effettuare il Pagamento.
Abbiamo provveduto ad annullare la tua richiesta di prelievo.
L'importo è nuovamente disponibile nel tuo conto gioco.
Ci scusiamo per questo rallentamento e disservizio non dovuto da OpenBet."
Ovviamente Paypal non ha avuto nessun disservizio, ho continuato a fare e ricevere pagamenti da altre piattaforme. Ho rifatto la richiesta di prelievo, dovesse fallire anche questa mi rivolgo subito ad ADM.
What about trying some different payment method? Did the casino offer this to you, perhaps?🤔
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