Online payment by bank transfer

Hello everyone,

I have the following problem.

I wanted to transfer money to my casino account at Cosmic Slot via bank transfer from Volt or Altaprime Ltd.

this has worked well a few times. All of a sudden, after entering the push tan, an error message came up in the payment window for some reason.

The money was still debited directly from the bank account and shows up in the casino as a pending transfer.

However, the support tells me that an error happened during the transfer and they can't do anything. I should contact my bank.

Does anyone have experience with this and do I have a chance of seeing the money back?

Many thanks in advance

The money must be somewhere. I would give it a couple of days if the money isn't back in your bank account or credited to your casino balance contact your bank.

Can you have a look at the attached transfer receipt from my complaint?

That is the proof that the money is gone from my bank account and is now at the altaprime bank account as you can see in the receipt.

My bank doesnt see anything else when I contact them, do they?

Making a bank transfer to a casino account is a bad idea, it's the most problematic payment method, I have seen dozens of complaints similar: uncredited deposits done by bank transfers. Wait a couple of days, max 5 working days, try to be patient, eventually it should be credited to your account, I would recommend you avoiding using that deposit method in the future. Have in mind this is not a rare event, it happens quite often, try using e-wallets for payments, bank transfers tend to be problematic

How did the other complaint ended?

I know the cases where the deposit took a few days. And the support told them to wait for it.

but in my case the support told me they didnt receive the transfer. It dont sounded like I have to wait a few days till it arrives on my casino account.

I don't truly know, I have seen some solved, I remember seeing many open complaints about uncredited deposits and I could swear I have seen a couple of unsolved ones, but I can't really tell, I might be wrong. I do know casinos solving uncredited deposits cases take a really long time, I remember seeing one case that took like a month, so be patient, like I said, wait at least 5 working days, if it takes more time start pressuring them. Personally I only had one uncredited deposit case and it was solved instantly, difference is it was a crypto deposit and it's easy to solve, it just requires checking the deposit address, bank transfers are not that simple, wait a bit, maybe the casino makes a manual crediting of funds if they react to your complaint, good luck!

The money has just been credited to my casino account.

Many thanks for the help.