OneSlot Casino - general discussion

If you want to discuss anything related to OneSlot Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Everything at the casino is great, and if the casino are reading here, I hope they add support for Paysafecard deposits. That would be amazing!

That's nice you like it there. What games do you prefer to play?

Hopefully the payment option will be added later, as it is still a fresh casino.

Do you always use Paysafe only?

I hope they gets added soon as well! Because I really like this casino, want to use it as my primary casino 

Hey @JackT92! 👋

We love hearing that you’re enjoying OneSlot and considering it as your primary casino—that means a lot!

Paysafecard is definitely on our radar, and we’re always working on expanding our payment options.

Fingers crossed for the future! 🤞

Hello again @JackT92!

Great news! 🎉 Since we last spoke, we’ve added Paysafecard, Klarna, iDeal, PayPal, and many other new payment options!

We’re always working to improve, and we hope this makes your experience even better.

Thanks for being a part of OneSlot—your feedback truly matters!

Enjoy playing!

Oneslot casino's specialty is fast withdrawals. When I encountered a couple of problems....friendly customer service sorted them out super quickly. Definitely a 1-star casino 👍

Great experience I see what is not quite usual with players. We give the highest rating 5* haha, so I thought that if you were interested, you could write a user review for the casino.😊

Players also use them to decide whether to play in the casino since it is written by self-players and sometimes it doesn't hurt if there are some even from players who have quite a lot of experience. 

But thanks for your opinion on the casino. 

Having trouble getting my first withdrawal from them. I submitted my documents over a week ago and still have received no word on my account status. I have asked chat support multiple times but they just tell me I will be contacted when my documents are accepted.

Hello, verification is important for both players and casinos. We give casinos 2 weeks for this process. If the status of the documents still hasn't changed, we will certainly try to help you if you are interested. Unfortunately, you will not be able to make a withdrawal without successful verification, so hopefully you will get some results soon. 

Anyway, what documents did the casino ask you for?🙂

Just chiming in to say they still have not processed my payout or updated me on my verification.

They asked for my ID front and back, a selfie, and proof of address.

If you are already waiting two weeks then I would think about opening a complaint. I think it probably shouldn't take that long for the casino to verify the underlying documents but you see how it is. 

So I guess this is a good opportunity to contact the casino through mentioned complaint, what do you think?

I cannot seem to file a complaint as the casino is not available for me to see on this site.

I typed this up in the complaint submission page before realizing I couldn't find OneSlot via search:

"I signed up for OneSlot and used their first deposit bonus with crypto. I was able to complete the wagering and ended with a sum of $2345.88. I went to withdraw with LTC, and after a few days, I was contacted to submit documentation. I was expecting this, so I quickly submitted the necessary documents. When I checked that evening, I saw all were marked as "accepted."

Then weeks passed. For the past few weeks, I have contacted support multiple times about the status of my account. They provide me no information, saying my account is still under review. I have received no updates whatsoever. I have passed numerous KYC checks before, often very quickly, so I don't understand what would cause such a delay. At this point, the lack of communication has led me to file this complaint."

Could you file it on my behalf? Or make it so I can access the casino's review page?

Apparently it's because of the legislation in the state you're in, because those that don't have a gambling license, casinos won't show up. 

But it's not a problem, just search for any casino and write in the text box which one it is and our team will fix it. 

I can't file a complaint for you, so that's how it should work. 🙂

They are not paying withdrawals, it has been 3 weeks since I submitted the necessary documents for KYC. No response, I have sent 10 emails.

Hi there, three weeks without any response does seem like a long wait, especially when you've already submitted the required KYC documents and followed up multiple times. I understand how frustrating this situation must be.

Just to clarify, has your KYC verification been completed, or is the account still under review? Sometimes delays in withdrawals are tied directly to pending verification, so knowing this can help us understand your case better.

We see that you’ve already opened a complaint on our site, thank you for doing that. We’ll do our best to assist you and mediate with the casino to help resolve the issue.

Fingers crossed we can get this sorted for you soon! 🤞☘️