OneClick Casino - general discussion

If you want to discuss anything related to OneClick Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Does not accept some countries from the list, including Russia.

Thank you, I passed it to our team so they can fix it in review. 🙂

I've been waiting for a payout for over a month. Is anyone else experiencing similar problems?

Hey, that's certainly a delayed withdrawal. Do you know what could possibly cause this? I mean, I imagine you probably asked the casino, since it has been such a long time. What have you gotten, please? I guess there must be something to explain.

Hey, the withdrawal has been pending for about six weeks now. Verifications etc. have all been successfully completed, and other withdrawals made a week earlier also arrived without any problems after 1-3 days. Even a smaller withdrawal made a day later arrived ahead of schedule.

I'm in daily contact with live/email support. They say the payout hasn't been approved yet. Apparently, they have a backlog of payments and therefore a long waiting list, which I'm supposedly on. However, the list isn't being processed chronologically, so they don't know when my payment will actually be processed. I'm not getting any real information with a timeframe. They just keep assuring me that I'll definitely receive the payment eventually and that I should be patient.

Every day at 6 PM, the live support team receives a list from the Finance Department indicating whose turn it is. Therefore, I now ask daily if it's my turn. Do you have any other suggestions?

Oh my, you have been through a lot.

In my opinion, there is not much to add when the casino claims you are on the list, but there is no chronological order. Despite how long you have been waiting, everything seems to be under close observation and thus more or less ok...

Well, I would complain. You know, we offer a free complaint resolution feature for players, especially with delayed payouts. The casino has been aware of the delay and has been in touch with you; that's certainly positive, but it does not mean you are supposed to just wait and see until the lucky day comes.

Please take a look at this form and tell whether you like the idea:

https://casino.guru/complaints/create 👈