Oddze Casino - general discussion

If you want to discuss anything related to Oddze Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Regarding my complaint, I was simply blocked without any explanation, even though I had €3300 outstanding. I don't understand it. After contacting support, I received no information regarding the block. I've never experienced anything like this before. I believe the 3300 euros are gone. I think this is fraud because I haven't received any feedback regarding the reason for the block. Perhaps you can do something about it.

Thank you in advance for your reply.

Gerhard Berger

Hello.

The first thing I would recommend is opening a complaint on our website. From what I can see, you have not done that yet.

Our complaint team will review your case and try to help if there is anything they can do. Since you said that the casino closed or blocked your account without giving you a valid reason, I think it is important to look into the matter further.

I would also like to know why this happened, and our team will try to find out by contacting the casino.

Based on the live chat messages you shared, the replies were very general. They simply stated that it was an administrative decision, which is something casinos often say. However, there is usually a specific reason behind such a decision, even if they do not explain it to the player.

You also mentioned that you had winnings, and those were confiscated. That makes me wonder whether you were playing with a bonus, or if you have any idea what might have caused the account closure.

For example, did you complete the verification process, or were you ever asked to submit documents? It is possible that something went wrong during verification, but without more information, it is difficult to say what the actual reason might have been.

Hello, a warning to all players: This casino does not pay out winnings. I have filed a complaint, so I cannot currently give a review.

Avoid this casino at all costs. Scammers.

Hi, thanks for letting us know what’s going on. Could you tell us a little more about what exactly happened and what the current situation is?

After my complaint with Casino Guru was closed unresolved because oddze didn't even respond, I also tried using the official complaint channels via Anjouan and ADR. Unfortunately, I haven't received any feedback whatsoever from Anjouan, iGamingADR, or Axion.

And I still don't know which ADR provider is responsible for oddze.

Hello, I'm sorry to hear this. To be honest, this process is not working very well in practice, as far as I can conclude. Just like you said, the first obstacle rises up very soon. There is a list of official ADR services, but there is no list to tell you what specific ADR takes care of specific casino. Funny thing, the casino should say, but...

If you want to learn more about this entire complaint process, the other player has been through it; please read this thread: "What can a player do when the casino, ADR providers, regulator, and game provider do not respond?" 👈

It's not an easy reading.