Nummus Casino - general discussion

If you want to discuss anything related to Nummus Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I made a deposit using ethereum and it didn't go into my account. Support said they would look into it and haven't given me an answer. How should I proceed in this case?

I regret to inform you all that because this player violated our policies, all of his accounts have been banned. As a result, Casino Guru was unable to address his concern.

Hi. I have registered at this casino. I have claimed a welcome bonus and successfully wagered it. I won 4926.55 USDT. After I made first withdrawal (3000 USDT - it's limit per day) I got request about verification of my account. I have passed it, but my withdrawal was still pending. After few days I made second withdrawal 1926 USDT and after 3 days they have confirmed it. My payment operator noted that it was "dirty crypto" withdrawal, after that I had to confirm that it's my personal withdrawal from this casino, and this withdrawal was credited to my address. Then I have cancelled 3000 USDT and made new withdrawal request to another payment provider, it was 2024-09-23. From that time till now casino didn't process my withdrawal request. Support assistant is giving me the same answer "The finance department is still waiting for the answer from the provider." during last two weeks. Please help my with this case.

So, you received the second withdrawal but not the first one. Right?🤔

But both were to the same payment provider at the beginning. Did you ask your bank about the 3000 USDT withdrawal as well, though?

I believe we'll learn more in your complaint after you provide some additional questions our team has, so they can move forward. Please update them whenever possible.

Yes, I have received the second withdrawal (1926 USDT). And both were to the same payment provider (Trustee Plus) at the beginning. I cancelled 3000 USDT and made new one withdrawal to "Bitpay" payment provider.

It's just weird that they did proceed with the second one and not the first one.🤔

I can see that you did not reply in your complaint thread, so please do so whenever possible.🙏

Otherwise, we can't move forward with the case.