6 months ago
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Hello. When I tried to access the live chat, it said that they would respond within two hours. Did you see something similar? Did you write there and no one responded? What do you need to discuss with the casino?
I was playing with bonus money, but suddenly my balance went to $0 when I opened a game eligible for bonus money.
I have inquired about this issue multiple times via email and live chat.
I have never received a reply.
Jaro, did you actually receive a response from the live chat person?
ボーナスマネーで遊んでたのですが、突然ボーナスマネー対象ゲームを開いても残高が0ドルになりました。
その問題について問い合わせをメールとライブチャットで複数回していますが
一度も返信が来ておりません。
jaroさんは実際にライブチャットの方から連絡を受け取れましたか?
Thanks for clarifying. I didn't write to them in the end, as I didn't want to deal with anything.
Did you find an email address where you could try emailing them?
I would try that, and if nothing happens, then file a complaint on our website and our team will attempt to assist.
This casino site is a scam so you should stay away from it.
If you have any problems with your bonus, it is impossible to contact them via live support or email.
The bonus expired and all my winnings were gone (I had about $7,000 left with 28% wagering remaining).
They are scammers
You should avoid all casinos that use this system.
このカジノサイトは詐欺サイトなので手を出さないほうがいいです
ボーナスに不具合が起きてもライブサポートやメールで彼らと連絡を取り付けることは不可能です
ボーナスの利用期限が過ぎ、勝利金もすべてが消えました(7000ドルほど持っており、残りの賭け条件は28%)
彼らは詐欺師です
このシステムのカジノは全て避けるべきでしょう。
Thanks for update.
I advice you to answer to Katarina to your complaint here.
She can't move without it and you have one more day.
Will yo do it please?
Maybe we would be able to assist somehow.
Played a few times at nokycbets.com and the site itself has been pretty good up until withdrawal and then silence….
Been waiting 2 weeks and 4 days…
First email for a response confirming it was being processed. Second email met with silence. Looks a dodgy one.
Hmm, so the casino didn't respond to you at all. Can you see somewhere in your profile whether your withdrawal is still being processed or what stage it is at? We give casinos 14 days to send the money to the player, so if they haven't done so, you can file a complaint with us.
You can find the link here. ⬅️
Do you think you'll go ahead with it?
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