No wager agent

This casino has done me over .i signed up and deposited a few times .Some good slots but came up against an issue .i was on a winning steak hit a bonus feature , while playing through this feature and winning over £120 on the first 2 spins , the game froze , so i had to log back out then back in and the bonus was lost , all winnings gone .

I logged through customer service who came up with an excuse that i cancelled a bonus etc.This was totally untrue .

Ive experienced this before , where when this happens it simply loads back up and you continue to play the feature.This didnt happen.

I know every spins has a reference number so they could check , but they choose to tell me a bullshit story..no longer a customer .

Yes, it works as you described - the game loads back or the game doesn't load back, but the result of you bonus feature or free spins is still recorded into your gaming history. That means the winnings are never lost, you just don't see how you won them. Are you able to check your gaming history in the casino? It would be interesting to see what happened there.

By the way, what's the casino's name? No wager agent casino?

Agent nowager ..no theres no option for game history ?

I would be surprised if you find it. We warn players about fake games there (as well that it operates under no license at all):

https://casino.guru/agent-nowager-casino-review

Any chance their support would provide some clue or investigate for you?