Newline Casino - general discussion

If you want to discuss anything related to Newline Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

scamed me after verification. I deposited 400$ balance 1050$

Hello. I’m not entirely sure whether you’re looking for a response, but if you are, a few more details would help. At the moment, I’m afraid there isn’t much we can add based on what you’ve shared.

For example, were you unable to complete verification and withdraw your money, which led you to believe it was a scam? Or did something else happen, such as the casino deciding you weren’t entitled to the payout?

Please help us understand.

After verification my account was blocked

Okay, I see. Thank you. Could you share a few more details? Did the casino explain why it blocked your account, perhaps by email? Do you have any idea what might have happened?

If your account was blocked after verification, it could mean there was a problem with the checks. If it was blocked when verification started, it might be a temporary restriction while those checks are completed.

Could you clarify the timing and what the casino told you? As you can see, there are still quite a few unanswered questions.

I successfully completed verification and placed withdrawal request. After 24h my account was blocked. I asked customer service about this situation, they ignoring me. I also have a lot of questions

I see now, thank you. So you have confirmation that your account was successfully verified. That means we can probably rule out the two scenarios I mentioned earlier. However, there could still be further checks running in the background, which is difficult to confirm when support isn’t responding.

That’s often the worst part: not knowing what will happen next or whether your account will be reopened. I understand why you’re concerned, but I’m afraid we need the casino to explain what’s happening.

Could you please tell me exactly when you requested the withdrawal? If you’ve been waiting longer than 14 full days, I can point you towards our complaint service. You’re also welcome to submit a complaint sooner, but the mediators will need to allow that initial period to pass before stepping in.

That’s why I’ve been asking you so many questions, to understand where things stand and what help we can offer.