Neonix Casino - general discussion

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I have a winning of 800$ in real balance, i have made a deposit of 20$ and playing and reached this amount, my account is verified with documents so i have requested withdrawal of 800$ then asked live support to processing my request and everything seems good

But some days later i received an email that turned things around in a weird way, they say my withdrawal request is rejected and i can ask support about details!

I sent them email to clarify but no reply, i also trIed to talk with live support but they closed the chat directly!

At the end they have forfeited my winning and closed my account without any reason and without any justification!

I have all screenshots that prove my rights to get this winning and that their attitude is a clear process of fraud and theft of my profits.

A really strange situation, to be honest. Maybe you've been using a VPN to access their website?

I understand that not all casinos allow players to use VPNs.

Additionally, they should have definitely contacted you via email to explain the reason for closing your account.

Hi there,

No i didn't use any VPN, why i will use it! Then i have tried to contact them through email and live chat but they didn't replied and close the chat directly when i give them my email and name without any clarification. Nothing strange they don't want pay me!

Well, I just tried to look up their terms of service, but I couldn't find them.

I hope your situation gets resolved soon!

Thank you bro! . By the way i have submit complaint here in Casino Guru and will write my bad experience with this band of scammers in Trustpilot and others casinos forums to advice other players ...

I hope that i get my winning finally because when we, the players make deposits and lose our money (95%) we accept and understand so when we are lucky and get some winning (5%), the casinos must have Fairplay and pay us.

It must be really frustrating for you, especially if they didn't even explain the reason for all this.

In this case, I hope that our team will be able to get in contact with the casino and investigate the matter in your complaint.

Have you also checked your email for any message from them, including the spam folder, please?

Sometimes these messages from online casinos can finish there, you know. 🤷‍♀️

Helli Romi,

Thank you for your reply and THANKS for all the team in this casino forum for your care about players!

I have checked in spam and i verify every hour from the date when they rejeted my withdrawal request but i didn't find any other email from this casino. I have sent them many emails but they never replied and always they closed the chat when i ask about my case... No way to contact them and no email clarification from them i'm sure!

Thank you for getting back to us.

Good that you have checked that just in case.

Unfortunately, as I can see, this casino doesn't reply to our team either, and unfortunately we had no success in contacting them regarding some previous complaints. So I am really not sure how your complaint will unfold, but of course I always hope for the best.

Please keep us updated if you have anything new regarding all this.

Thank you for your help and i will keep you updated in case of there's any news

We'll be here. Thank you.