Mybest.bet Casino - general discussion

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TOTAL CASINO and thief!

Hello, what happened, please? Could you tell me more about why you think that, and especially so I can find out if there's any way I can help you?

Please try.

Fake casino, they don't pay. They changed their name to winhugo but they simply don't pay out withdrawals. The excuse is that they're having problems with skrill. There have already been complaints from other users since November that the casino is telling its players that they're having problems with skrill... I can't understand how they can give such a high security rating to a scam casino

I said in the chat that I was going to file a complaint against the casino, and they threatened to take my money and excluded me from the chat. This is the behavior of this casino. Completely scammy. Big SCAM

Hello, I'm sorry you've found yourself in this situation. 

My question is, when you say they changed their name to Winhugo, do you mean that when you click on our review of this casino, it redirects you to some Winhugo casino? Please try to explain it better.

As for withdrawals, did they say when the problems with this payment method would be resolved? Can't you use another method if this one has been problematic for a long time?

Of course, threatening to take your money if you complain is not normal in my opinion, and therefore this is not the way a casino should deal with the situation.

I will wait for your response.

Hello, yes the mybest bet casino has been transferred to winhugo. The website is winhugo but even when they talk in chat and mention emails they talk about mybest bet as another player here had already mentioned.

they haven't given any explanation. They just make excuses. First it was skrill that had problems, then I made another request by visa and it's still the same. They just say that the finance department is working on it and do nothing.

When I told them I was going to complain, they simply threatened to take the money off my balance and now they've blocked the chat so I can't talk any more. Sad that a casino has such a good rating but actually treats players like this.

I passed this initial information on to our team, as it happened to me too and redirected me to the casino you are talking about. 

Regarding withdrawals, I see that you tried another method and nothing helped. How long has this situation been going on, where you haven't been able to withdraw your money? We give casinos 14 days, and if they don't resolve anything, then I would go down the complaint route.

Yes, please pass on this information because this casino has changed its name and is not doing the right thing.

It hasn't been 14 days yet, but as soon as it does I'll file a complaint. But I think it's dishonest to threaten to withdraw the money and close the chat just for threatening to file a complaint. Thank you

We will definitely change what needs to be changed in the review, so thank you for the information.

I see that you are familiar with our processes, so if nothing happens and you are unable to resolve the situation or move forward, please submit a complaint.