My experiences with Stellare Casino

I won more than 1,400 euros on the stellar casino site...I add screen shot NEVER pay....I add that the Gate of Olympus game is controlled...I explained to them via chat that when you win the free spins and then others come out 3 gate of Olympus if you win 5 more BUT IT'S NOT TRUE... there are only 4 more games.... they don't understand what I'm saying in the chat so I don't know what to do anymore... there is the possibility of getting the money are scammers

If the casino is unable to help, I would suggest you file a complaint here with our team, and hopefully we'll be able to get to the bottom of everything.

Just follow this link to do so, please, and let us know how it goes.

Thanks, I have already written to Petrone via email

I apologize, I have already written to Petronela via email

No worries at all. Do not forget to update your complaint thread as well, as the timer is still ticking. Answer, please, the questions, and you can even write that you have sent an email to Petronela.😉

I can actually see that this is your second complaint with this casino. Right? May I ask what the outcome of the first one was?

Good morning Romi

Yes, this is my 2nd complaint... negative with the first one too.

May I ask how you will proceed? Is there a possibility to recover my 1,400 that I won?

Do I understand correctly that you were not able to get the money from the first complaint? Unfortunately, you did not update it, so we never learned anything.🤷‍♀️

I am not able to answer your question yet, as it is still very early to know. I will surely hope for the best, of course.

Thank you very much Romi I trust in you.....

Yes, exactly Romi, I didn't even get the money with the 1st complaint

I hope everything will be resolved.

Just next time, it'll be good if you update your complaint as well, so our team knows what is happening, you know.

How do I update it? What should I write?

The timer is set for you to reply. So just write in the thread for example, that you have sent the email to Petronela. So the timer will go to our complaint team and won't finish on you. Do you understand what I mean? If you need any assistance, please let us know, and we will go through everything together.

Good morning Romi,

I don't really understand if you are working on my complaint and how you are moving... and above all when I will receive my money

Have you already contacted Stellar Casino?

Thank you

Good day. As I can see, you still did not update your complaint, so it means that we cannot get notified about any of your messages so the timer will go back to our comlaint team to continue working on the complaint. I have already told you in my previous posts that it is really necessary to do, to update your complaint.

Will you be able to do that now?

Good evening Romi

Forgive me but maybe I don't understand... what does updating the complaint mean? I've written everything I had to write about Casino Stellare...plus I asked if you've contacted them, so how's it going?

Hi, I think Romi meant that Petronela responded to the complaint you filed. She asked you a few questions that would be appropriate to answer and that's why Romi wrote to you to update the complaint or respond. Would it please be possible, so that our team can move forward in solving your case ?😉

Good morning

Can I find out the developments on my complaint? Have you contacted Stellar Casino for my money?

Thank you

Hello,

Though I understand waiting must bring a lot of stress, you have all the information at your fingertips all the time. Let me explain:

The timer says Casino Guru, namely Petronela, has almost 5 days to respond. So no, frankly, there has not been a development. To be perfectly honest with you, it seems you have overlooked the series of questions you were asked. The complaint won't reach another stage unless you answer these questions.

Again, frankly, due to the aforementioned reason, the casino representative has not been contacted.

Please inspect your complaint carefully and update Petronela.

You may access the complaint directly from here 👈

Good evening Radka,

I answer your questions (I sent this same email to Petronela)

Unfortunately I don't remember the date of my win of 1,400 euros on Stellar Casino...June for sure but I don't remember the exact DD...I only have the screen shot which shows my credit of over 1,400...

-I don't have a screen shot to confirm that the free spins are not what they say...I play with my mobile phone, the game is moving and even if I wanted to I wouldn't be able to take the photo...

- I have no communications from the casino therefore I cannot provide them

- no communication from the casino to receive my money

- I have always and only played with stellar casino and with no other online casino....

This is all the information I have. .I honestly don't understand how long it takes to get my money back..the games are controlled...I'm sure of this..when they have to take the money on the card they are very quick if they have to pay the winnings much less... is there any hope of getting my money?

Thank you

Michela

Thank you

Sure, it would be best to post it in the complaint thread too because then it looked like you didn't reply at all. Petronela is also on vacation as you can see, so that might be the reason why it's a bit slower. However, when she gets to your email she will definitely reply and you will know more. You will have to be a bit patient.