MrBen Casino - general discussion

If you want to discuss anything related to MrBen Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

MrBen Casino offers a modern, safe, and entertaining online gaming experience. With a wide selection of slots, table games, and live casino, users find variety and quality in every game. The platform is optimized for mobile devices, allowing users to play from anywhere without sacrificing performance. MrBen also stands out for its attractive promotions, reliable payment methods, and Spanish-speaking customer service. The registration process is simple, and withdrawals are processed quickly.

Greetings, thanks for the info. I think we value every good experience written by players just as much as casinos do. 

However, I can't help but think that it sounds artificial, as if it were written by AI. Did you use some kind of tool to describe your experience? 

Sometimes it doesn't matter if you don't know English well, as we have a translator here where you can write in your own language. 

This way, it seems to me as if it's not, you know, very real.🙂

Mr ben casino has not paid my funds yet and it's almost been 24 hours

Hello, one day isn't too bad, I would say. It's possible that it's due to various reasons. Which payment method did you choose? Did you need to verify yourself or not? 

They have paid the funds

Great, so it wasn't very long waiting.

You think you will still play here?

Hello how long did it take to be approved please

Hey, are you asking because you're also waiting for money from the casino? It may take a little longer now that it's the holidays.

Feel free to tell me more about your situation.🙂

Hi Jaro yes still in pending state ! I know it’s holidays so no problem

Clear.

How long are you waiting, if I may ask? 🙂

not even 24 hours so I know I’m within the time frame just checking if it could be looked at it would be great

Oh, I see. Then I guess you'll have to wait since it's Christmas, but I believe it won't be long.

The staff usually takes vacation on days like this, so you can expect a delay, and I can't guarantee when they'll look into it.

I hope you won't have to hang in there for too long.

No problem thanks Jaro have a good holiday break ! Are you able to assist if any issues ?

Absolutely.

We give casinos 14 days to resolve withdrawals, and if they fail to do so, you can file a complaint and we will be here for you.

Have a nice holiday too. 🙂

I have waited 48 hours for my withdrawal via PayPal. I haven't received any email from them that there was a problem with my withdrawal. I log onto my account only to find that my withdrawal has failed. I tried the online chat only to be cut off twice and also I have emailed twice with no reply. My account says that it is verified. I don't understand why they can't process the withdrawal.

Oh and thought I may add, even though my withdrawal has failed they haven't put the funds back into my account. So where are they ? The withdrawal was pending well it said review for 48 hours then I log on today and now it says failed.

Hi my funds were processed after 24hours not sure why they haven’t put the funds back onto your account but I found them quite reasonable to deal with if everything is fine with your account I imagine the funds will go back to your balance

I managed to speak to them via online chat. They said they could not tell me why my withdrawal failed and to wait for an email within 24 hours from them. So I don't think it's sounding too hopeful. I have read other reviews from trust pilot and a guy seemed to have been in same position as me when withdrawing via PayPal so we will see of they actually pay me

Ah gotcha - I go direct to bank transfer I imagine they rather that method also as it shows transparency with your transactions etc but if you haven’t done anything wrong and fully verified I can’t imagine them withholding it they seem quite reasonable any time I’ve had to talk to them