Mr Big Wins Casino - general discussion

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Joined up yesterday but cannot make a deposit. I chcked with CS before joining and they said they take credit cards but there is no option to use it on the deposit page. Contacting CS 2x

no answer?????

Any other methods you are eager to try, perhaps? I must confess, I don't feel pretty convinced about this one.

Let's see when or whether you get an update. 🤔

no bitcoin or crypto for me

How does the casino expect you to play if there is no deposit option available? Any response so far?

They first told me it was there . I told them I don't see it. I refreshed and still no cc option. I have complained to them several times. They advertise Mastercard. Now they stopped responding when I contact chat.

They take crypto only.

Response from customer service.

Hi,

Thanks for contacting us.

We apologize if you were given the wrong information, unfortunately we cant take visa transactions from the US but if you did want to play on our casino we would accept only crypto payments.

I hope you decide to give us a try and again we apologize for any inconveniences.

Jack

Casino Manager

Mr. Big Wins Casino 

This is not the first time I've heard about Visa card being excluded from the US. 🙁

Thank you very much for posting!

Its not only Visa, Its all credit cards from the USA. Crypto is accepted. Misleading by their customer service reps.

I asked for my account to be closed 3 times. It's still open...see below

________________________________________________________________________________________________________________

Hi,

Thanks for contacting us.

We apologize if you were given the wrong information, unfortunately we cant take visa transactions from the US but if you did want to play on our casino we would accept only crypto payments.

I hope you decide to give us a try and again we apologize for any inconveniences.

Jack

Casino Manager

Mr. Big Wins Casino 

We dont take credit card transactions from US only Crypto.

Jack 

I got it. So that's the reason why you want to close your account in this casino, because they don't take any cards from the USA, yes ? 

As far as the account closure is concerned, you didn't get any information or reason why it is not closed yet ? 

They are ignoring my request for closure.

You know a reasonable time frame for such an action is merely a couple of days.

Are you sure you're being ignored? I mean, when did you request the closure, please?

I check my account daily. 2 minutes ago still opened

Oh no,... Any way to get in touch with them again? What about terms and conditions? Is there some procedure you need to follow or an email contact specifically mentioned for the account closure requests?

Hard to come up with anything else 🤔

Finally, I got ahold of a good rep. lol

Account closed!

So it's good that it was solved and you closed your account without further unnecessary problems. Apparently this casino will no longer be for you. 🤷‍♂️