Mr Bet blocked my account and they didn't pay me my money

I've been playing at the casino for months, I made numerous deposits, always everything ok, I also made a small withdrawal, a few days ago I requested a withdrawal and because it was a larger amount, they asked for documents, I sent and asked for help via chat, they said to wait, then they blocked me and they kept the money, all my data is true, the only thing was to send the email at the place of residence, but I went to ask for help and report the error, they didn't help me and they continue without giving me a chance to correct it, a colleague did the same, But because I had nothing to withdraw, they gave me a chance to resend. Why did they do this to someone who gambles and liked the casino?

So what happened with the place of residence exactly? What was the error?

On the day I requested a withdrawal, they asked me to confirm the data, I filled it in, as soon as I sent it I noticed with a colleague that we had put the e-mail address in the place of address, I confused it with an e-mail address, and put my e-mail, then then I went to support and explained that I could have sent something in the wrong place, they told me that they asked me if I was missing something, that I should wait, then another day the account was blocked and without me knowing why, only the ready sentence speaking that I should provide real data and such, but they didn't give me the opportunity to correct it, my friend did the same thing, at the same time by the way, I was canceled because I had a receivable, he had nothing and he had the chance to send again, why that? Since everything I sent is true?

I'm looking at your complaint here:

https://casino.guru/mr-bet-casino-player-s-account-has-been-closed

I asked Peter to show me the evidence that was sent to us by the casino and it seems that the home address wasn't the only information about you that you didn't fill correctly. In that case, it's a standard process that the casino closes player's account.

And what's the difference from other users so I can't fix it? Since what I sent was all true?

I'll give you an example. If you create an account in a casino and the account will be registered under a name:

Pedro Mendez, Avenida Libertade 46 street and you send documents to the casino that will show that you're Andre Gomes, Praça do Comércio 2, then the casino needs to send the winnings to Pedro Mendez.

That's how the anti money-laundering system works. You can't send money to a different person or you can't tell the casino that you changed your mind and your name is actually different.

I understand Daniel, but I always provided my true information, there were several deposits and I had already made 2 withdrawals from the same deposit account, nothing was laundering and in bad faith, I still requested help from Mr Bet, so I still insist on why I couldn't correct, if there was an error, as I said, I filled it with real content, but in the wrong place, but I was always willing to correct it and asked SR BET, I like the casino and I just wanted to be able to go back to the app and continue my fun, because the Mr Bet didn't give me a chance to correct?

Hello,

we can hardly speak on behalf of the casino. I'm sure if they wanted to give you "a chance" they would have done so. Please keep in mind that they proved the information you provided was not correct at some point. As Peter suggested, if you feel like you need further assistance, please contact the Curacao Gaming Authority (certria@gaminglicences.com).Thank you.

I saw what the casino sent to us as a part of the evidence material and I'm sure you didn't fill the details correctly and in case you say it was an error, then there were many errors, which is kind of impossible. I originally thought that you only wrote your email address into the address field, but this isn't the case.