Morospin Casino - general discussion

If you want to discuss anything related to Morospin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi everyone,

I’ve been playing on MoroSpin and I’m having trouble withdrawing my funds. I deposited 1600 RON via Monese and won 5000 RON, but my withdrawals are being blocked.

My first withdrawal was cancelled because of an active bonus.

The second withdrawal was reje

cted, and the support agent couldn’t explain the reason.

My third withdrawal still hasn’t been processed.

Support hasn’t provided a clear answer. Has anyone experienced something similar? What steps would you recommend to successfully withdraw my money?

Is your account fully verified at this casino, please? Any information about if it is needed?

That might be the reason why your withdrawals haven't been processed yet, actually.

When exactly did you request them?

Hello, sorry to hear that.

Has anything changed in the terms you mentioned, please? Add a precise warning to assist others, if you can.

I'd also like to know how long they let you wait. Weeks or months? Such details are usually the most effective warnings.

Thank you!

Well, may I know when you submitted the withdrawal request? I don't mean to be impolite, but if you're unable to wait a few days, it could potentially indicate that your gambling habits are getting out of hand. That's why I am asking.

Under such circumstances, almost every casino nowadays possesses a thread. Take a look around the forum. Players have been waiting for weeks in numerous casinos.

I hoped I explained my intentions and worries about your habits. I'm sorry you took that so personally.

I see, however. So you are not ready to tell us when you submitted the request. Okay, no problem. Thank you and best wishes to you too!

Complaint Title: Morospin withheld €5,832.00, extorted VIP deposits, and blocked account after admitting illegal operations

Casino Name: Morospin (referred to as Morospin / Guruspin)

Amount disputed: €5,832.00

Detailed Description of the Issue:

I am launching this formal dispute against the casino because they have confiscated my balance of €5,832.00, blocked my account, and engaged in severe misconduct, extortion, and attempted bribery.

The timeline of events and details are as follows:

Extortion of Funds: The casino refused to process my legitimate payout and forced me to deposit additional money under the false pretense that I needed to achieve "VIP status" before any withdrawals could be unlocked.

Admission of Illegal Operations: In written chat and text messages, the casino's representatives explicitly admitted to me that they operate without a valid license in my country (Belgium). They openly stated that they actively use alternative payment platforms and processors to illegally route and accept funds from players in jurisdictions where they have no legal right to offer gambling services.

Account Block: Immediately after making these admissions and when I insisted on my payout, the casino completely blocked my access to my profile and confiscated my entire €5,832.00 balance.

Attempted Bribery: I have received explicit emails from the casino offering me bribes of €500.00 and €1,000.00 to remain silent and drop my claims. I rejected these bribes, and I hold full proof of these offers.

A formal 48-hour ultimatum was sent directly to their support and management team, which has completely expired without any resolution or payment. I have full, unedited screenshots of the chat logs containing their licensing admissions, account blocking, and the emails offering me bribes. I am ready to submit this full evidence dossier directly to the Casino Guru investigation team. I demand the full return of my €5,832.00.

Hi, and thanks for sharing your situation with us. So am I understanding correctly that the only reason the casino blocked your account is because you kept telling them you wanted your money withdrawn? You didn’t violate any rules or anything like that, right?

But what really bothers me is what you mentioned, that the casino told you to deposit more money to reach some kind of VIP status so you could withdraw your money. That’s definitely not something a casino should be doing.

Were you playing with a bonus? Was verification required?

I was just playing without there bonusses

And they dindt ask verification in the beginning they just let me play and put money on the account and they system keeps clitching and losing money when i start asking about it they started to block my account with al my winnings on it and my deposit money for vip state to withdraw

here you see al my top winst they dindt pay out

This was the amount after the witdraw and then the Day after they blocked me

All right, thanks. I see you've filed a complaint with us, so it would be best if we looked into the whole thing, and I'm confident we'll be able to figure out why this whole situation arose.