Moonbet.cc Casino - general discussion

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I made a withdrawal request for 204 euro more than 173 hours ago, I contacted the chat, they wrote to me that requests are usually processed within 24 hours. I asked several times within what period I should expect the request to be processed, I do not receive any specific answer. Tottaly slowly withdraw, i am not sure that i will receive my money. Could you help me, i am attaching screenshot.

Hi, what I would recommend in your case is to be patient. You’ve been waiting for a few days, and it’s been almost a week, which would make me feel a little uncertain too. But we give casinos 14 days to process the withdrawal, and if they fail to do so, then we’ll try to help you.

Was there anything you needed to do? You just requested the withdrawal and now you’re waiting, right? 

Yes, i am waiting but they lie in the first day that withdrawal request is reviewed till 24 hours. I am attaching a screenshot. After this lie i am not sure that they are not scamed me. My withdrawal is not reviewed.

I’d be disappointed too if I got a message like that and then had to wait for a week. I think casinos should probably avoid setting time limits on withdrawals because when they don’t meet them, players get frustrated. And I don’t blame them.

In any case, I’d try waiting a little longer and following what I wrote to you in my previous message. 🙂

Hi, again, i received my withdraw today after my communication here with you, maybe this helped to receive my money. Тhe bad taste from the casino's attitude remained, I do not recommend playing there.

Hello!

Regarding your concerns about the processing time and communication, we would like to clarify that while our standard withdrawal timeframe is up to 24 hours, some requests may occasionally require additional time due to standard compliance and security procedures, as well as coordination with payment providers. These steps are necessary to ensure that all transactions are processed safely and correctly.

We understand your frustration if the support responses felt repetitive or non-specific. During the processing stage, agents can only provide updates based on the current status of the request, which may sometimes limit the level of detail available at that time.

We regret that your overall experience did not fully meet your expectations, but we are pleased that your withdrawal was completed.

Thank you for your feedback.

-The MoonBet Team