8 months ago
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As I can see the user you are replying to has requested to close the account and removed all the posts. When talking about your withdrawals, are they at this casino here, if I may ask? Also if you like, you can write a user review for this casino, where you can describe your experience. What do you think about this idea? Here is the link, just in case.😉
Yep, now i can say they are a fraud as well. I got a withdraw amount pending of 1.900 euro and 1.100 euro is already approved. Now they ask for al my deposits from 17th till 19th of march for security reasons? They blocked my account and will only paid out when i send my bank statement wtf is that i already verified. I refuse to send this because this is bullshit. They should at least send the approved withdraws already.
Well, it is quite a usual thing, when casinos need to provide some additional checks, for all different reasons. We always recommend to fully cooperate with the casino and send all the documents needed, in order to have a better chance of getting the withdrawal. They explained in that message, actually, that sometimes there are exceptions where the withdrawals are not send, even though they were confirmed before. So what you gonna do here?
hello. I registered there, deposited, verified and started playing. I was a bit lucky and wanted to make a withdrawal of 1000 euros. Every withdrawal was cancelled. Skrill is not working at the moment. But depositing is not a problem. Never experienced this before
hallo. habe mich dort regestriert, einbezahlt, verifiziert und ins spielen begonnen. hatte etwas glück und wollte eine auszahlung von 1000 euro vornehmen. jede auszahlung storniert. skrill funkt zur zeit nicht. einzahlen ist aber kein problem. noch nie erlebt
Hello, did the casino give you any other alternative to withdraw if Skrill is unavailable ? I think this could solve the situation if they have a problem with the payment provider. Have you tried asking them about it and asking them what you should do ?
If not definitely try and then you can update me what they told you.
You also have a complaint already opened, so if it goes nowhere, then our team would try to help you.
Good luck and I hope you will see your money soon. 🙂
hello. we have now agreed on the bank account. I have already been verified. chat says that the winnings are on the way. I will keep you updated
lg
hallo. haben uns jetzt aufs bankkonto geeinigt. verifiziert wurde ich bereits. chat sagt das der gewinn unterwegs sei. werde dich am laufenden halten
lg
I'm delighted to hear such good reports and it's nice that you and the casino have come to an agreement and everything is going well so far. I will wait for money to come your way, but I believe that if you have managed to handle it all, it will work out.
Good luck. ☘️
Great news I'm glad you got the money. 🎉
Do you have a feeling you'll stay to play here ?
What did the support tell you regarding this? They should be able to answer this kind of question, I believe.
They say several day but is almost 2 days now and on the website they say less than 48 hours
G1994 Hi
can is ask why did you want to complain is it because the don’t pay you out ?
Hi.
What has the casino started, please? I probably lost the context.
The casino, however, should be available on the list, as far as I can see:
Can you try once more? If you fail to fid it though, please use the "Casino not in the list above? Click here" feature, located right under the search bar.
Let me know whether you manage to submit the form. Don't worry, we'll help you with that if needed.
How about you give it a few more working days?
According to my experiences, it is far too early to be so concerned, even though I imagine you are already worried.
Has your account, for instance, been verified yet?
This is the most usual sort of misinterpretation of the withdrawal speed mentioned in the rules, thus I'm asking.
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