2 months ago
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Hello, unfortunately the casino doesn't have it as an obligation. Most of the time, players are verified on their first withdrawal or when the casino needs it for some reason. It doesn't have to be after the first deposit.
Anyway, have you mentioned to them that you have a gambling problem?
In such a case, I would then contact our team to look into the whole case and try to do something about it. Would you be interested?
If you are saying that you wrote to the casino that you had a gambling problem and they did nothing about it and continued to let you deposit, that is not right. Did you also try to close the account or something like that?
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