MelBet Casino NG - general discussion

If you want to discuss anything related to MelBet Casino NG, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Payment method is such fast.expecially withdrawal easiest proces.but customer service need to improve

Briefly, but succinctly I would say.

What payment method do you use that is as fast as you say?😀

Problems with registration at Melbet

I honestly don't know what the problem is, but I can't create a Melbet account. Or rather, I can't confirm it either by phone or email. I had previously registered without any problems, but this time I even had to go to https://melbetregistration.com.co/ to check the guide. It turns out I'm doing everything right, even the verification part. I enter my details correctly, but neither the SMS nor the email arrive.

Hello,

And when you say that you have previously registered, does that mean that you aim to create a second account? After registering, you typically log in. Creating another account could lead to serious consequences.

In any case, are you able to send them an email or report this matter via chat? I think you should directly consult with the casino about this.

Hello sashalharys,

Please note that, according to our Terms and Conditions, each registered customer may only have one account. No registered customer may re-register as a new customer (with a new name, a new email address, etc.).

If you are having trouble logging into your account, please contact our support team at info-es@melbet.com .

Sincerely,

Melbet's team

I would like to file a complaint because my account was restricted without any explanation.

ID 1750275241

I made a deposit, used the platform as usual, and after requesting and completing a withdrawal, my account’s maximum bet amount was set to R$ 0.00. Since then, I haven’t been able to place any bets, rendering the account completely unusable.

What is most concerning is that I have not received any email, notification, or explanation regarding the reason for this restriction.

I have always used the account in good faith and would like to continue as a customer of the platform. If there is any reason for this restriction, I ask that the company provide a clear and transparent explanation, rather than simply preventing me from using my account.

I request that Casino Guru intervene with the bookmaker’s support team so that my case can be reviewed and my account can regain normal betting access, or, at the very least, that the company provide an official justification for this decision.

Thank you for your attention, and I look forward to a resolution.

Hello, I see you lodged the complaint request already. The rest will happen there, I reckon. However, since you are talking about bookmakers, I would like to empathize that we cannot accept complaints against bookmakers, only the casino branch. Hopefully this is not going to be the issue.

I wish you the best with your request. I'll be around if you need something discussed on the forum.

Hello Matheuzin18,

We're sorry to hear that you're having issues with your account.

To investigate this issue, please contact our support team at complaints@melbet.team. In your email, please include the following information: your account ID, the email address associated with your account, and your country of residence.

Best regards,

The Melbet Team

I sent an email with all the information and even my documents, as requested, to complaints@melbet.team on July 31, 2026, at 11:07 a.m., but I haven't received a response yet, and I'm still unable to use my account.

Hello Matheuzin18,

We understand your concern.

We have received your email with the requested information. Your case is currently under investigation. We will notify you by email as soon as we have any updates.

Thank you for your patience and understanding.

Kind regards,

Melbet's Team