Megapari Casino - general discussion (page 9)

I registered with MegaPari, loaded money, won, and when I wanted to withdraw, they asked me for documents, which I sent.

Once sent, they continued asking me for more documents, once I sent my ID, they asked me for another photo from another angle, I sent it, then they asked me for a video of my ID, which they also sent

They always tell me that my ID is fake, that they don't accept it because it's fake.

They're making all this up to avoid paying me money. It's impossible for my ID card to be fake, since I got it from the Bolivian civil registry.

Now I see that all this invention of theirs is to avoid paying my money

My username is:

Hi, if you are unable to verify yourself because the casino is making it difficult and you don't know what else to do, you can file a complaint with us.

If you're interested, use this link ⬅️

I see you've been cooperating, so we'll try to help if we can. 

Was ID the only problem? Were all the other documents okay? Maybe such a stupid question but, you are of the opinion that your ID is fine and not fake yes?

Megapari casino has never provided the bonus.

Megapari casino does not carry out the self exclusion at my request!

No respobsible gaming tools.

This doesn't sound good at all to me.

Is there anything our complaint team could help you with, perhaps?

I deposited and used the platform normally, and over time my total deposited amount reached around ₹1,00,000. When I tried to withdraw, my account was put under extended verification.

I provided all the documents and explanations requested by the security team. Despite this, my account was eventually closed after a long and stressful process. As a result, the deposited funds became inaccessible.

The verification process was unclear and inconsistent, and communication felt one-sided

Hello,

I guess more will be discussed in the complaint. With luck, my colleague will be able to find out what has happened and if this end was suitable.

Feel free to add what you want here on the forum. We can talk about it.

my Gaming ID: Main account (USD) No- 1369029339 I deposited in Megapari and used the platform normally, and over time my total deposited amount reached around ₹1,00,000. When I tried to withdraw, my account was put under extended verification.

I provided all the documents and explanations requested by the security team. Despite this, my account was eventually closed after a long and stressful process. As a result, the deposited funds became inaccessible.

The verification process was unclear and inconsistent, and communication felt one-sided..

When I lost 500 dollar they didn't block me but after that I deposited again 500 USD and made About 1000 USD .. then when I make withdrawal they Blocked me

Hello Abhishek77!

Thank you for sharing your experience in detail. We understand how stressful and disappointing this situation has been for you, and we appreciate the time you took to explain your perspective.

We would like to clarify the key points of your case. During the verification process, you were informed that your account was blocked due to a violation of Megapari’s Terms and Conditions related to multiple account registration. This decision was made by the Security Team after a full internal review. As part of the correspondence with the Security Team, this violation was also confirmed by you during the communication.

Following this decision, all deposited funds were returned to you in full, which was clearly communicated with the confirmation that "deposited funds have already been withdrawn from your gaming account." This means that Megapari has fully met all financial obligations toward you.

We genuinely regret that this experience turned out to be difficult and emotionally exhausting. We understand that extended verification processes can feel unclear, especially when the outcome is not what you expected. However, when the platform’s Terms and Conditions are violated, any further cooperation with the player must be concluded in accordance with our rules and internal policies.

Please note that the account closure decision is final. We kindly ask you to refrain from creating new accounts or attempting to use the Megapari platform in the future, as this would again conflict with our Terms and Conditions.

With full respect to you, we are sorry that this situation ended this way. While we cannot continue cooperation under these circumstances, we sincerely wish you the best of luck and positive experiences elsewhere.

Thank you for your understanding.

This is completely unfair. How can you claim that I used multiple accounts?

I deposited ₹50,000 into my account. Please clarify where I withdrew this ₹50,000, because there has been no illegal or suspicious withdrawal from my side.

You are also accusing me of using multiple accounts. If any of my family members use MegaPari, does that automatically mean I am not allowed to play? There is no clear or transparent rule stating that a person cannot play simply because a family member has an account.

Moreover, how could I know whether any family member already had a MegaPari account, especially when I was living away from my family?

During the verification process, I told the complete truth. If my intention was to cheat or violate your policies, why would I honestly disclose all information?

Another serious concern:

Why was my account not blocked when I lost nearly ₹50,000?

But the moment I deposited another ₹50,000 and increased my balance to ₹96,000 through genuine gameplay, my account was suddenly blocked.

This clearly questions your intention.

Blocking an account only after a user wins is unfair, unethical, and against the principles of fair gaming.

Additionally, I did not join MegaPari on my own. I joined only after being advised by my superior, whom I trusted. He assured me that MegaPari is trustworthy.

You can verify my superior’s account, as he is a promoter of MegaPari. If my registration itself was inappropriate, why was I allowed to join through a promoter and deposit funds without any restriction?

I strongly request a transparent explanation and fair resolution, including unblocking my account or refunding my legitimate balance immediately.

Thank you for your response. However, I respectfully disagree with the conclusion and would like to clarify important points.

First, I clearly state that I have only one personal MegaPari account and I have never created or operated multiple accounts. Any assumption based on family members or shared environments does not prove that I personally violated the multiple account rule.

Second, it is incorrect to state that I confirmed a violation during communication. I cooperated honestly during verification and shared all information truthfully, but I did not admit to operating multiple accounts myself.

Third, while you mention that deposited funds were returned, the core issue remains unresolved. My account was not blocked when I was losing, but it was blocked only after I won through genuine gameplay. This raises serious concerns about fairness and proportionality of the decision.

Additionally, I joined MegaPari through a promoter, and my account was approved, verified, and allowed to deposit funds without restriction. If there was any policy issue, it should have been addressed before gameplay and winnings, not after.

I respectfully request that this case be reviewed again independently, focusing specifically on:

Proof of personal multiple account usage (not assumptions)

Timing of the account block after winnings

Equal and fair application of terms

I am seeking fair treatment and transparency, not special consideration.

Dear Casino Guru Mediator,

Thank you for taking the time to review my case. I respectfully request your independent assessment of the situation, as I believe there are important points that remain unclear.

I clearly confirm that I have only one personal MegaPari account. I have never created or operated multiple accounts myself.

Any reference to family members or shared environments does not constitute proof of personal multiple account usage.

During verification, I cooperated fully and shared information honestly. However, I did not admit that I personally violated the multiple account rule. I only answered questions truthfully.

A key concern is the timing of the account block.

My account remained active when I was losing funds.

It was blocked only after I won through regular gameplay.

I request the mediator to examine whether this action was fair and proportional.

I joined MegaPari through a promoter, my account was approved, and deposits were accepted without restriction.

If there was any policy issue, it should have been addressed before gameplay and winnings, not after.

Although deposited funds were returned, the dispute is not only about deposits, but about the confiscation of legitimate winnings without clear evidence of wrongdoing.

I respectfully request the mediator to ask the casino to provide:

Concrete proof of personal multiple account usage

Clarification on why the account was blocked only after winning

Confirmation that the Terms were applied consistently and fairly

I am seeking fair treatment, transparency, and an impartial review of this case.

Thank you for your time and consideration.

Your complaint resolver will get back to you soon in the complaints thread, and you will be informed about any next steps.

Do not play on these sites, fraudulent schedules, no respect for the policies for players affected by gambling addiction, consider that I had a dispute with them strangely closed by casinoguru (they are also very unreliable), I try to contact the casinoguru agent and he doesn't even answer my emails anymore, even if my evidence is clear 🤣🤣, maybe they have some agreement between them, however if you have problems they never answer your emails, they avoid confrontation in any way, they use fraudulent payment companies in fact if you go to see your account statements you will find payments to many different companies and never to them, they have no interest in controlling a compulsive player but rather they ignore you until you win and have to withdraw, there they create all the problems possible and imaginable, I expected help from casinoguru but inexplicably protects them

Hi, I looked at your case, i.e., the complaint you filed against this casino. You are saying that we are apparently in cahoots with the casino. I don't know, but I think that every casino prohibits creating multiple accounts, as stated in the Terms and Conditions. The fact that you can register quickly using just a few details is no reason to do so. Casinos often don't check details or registrations; they usually only do so when you try to withdraw money. I also saw that the casino refunded some of your deposits. 

So I would say that if you don't break the rules, maybe next time they will be able to help you. 😉

It is equally true that every self-respecting casino keeps track of a player's payment data and is interested in preventing pathological gambling, unlike Megapari.

Well, I would say that there are very few casinos like that. I'm not saying that there are none and that casinos should profit from players who have gambling problems, but I don't think there are any casinos that would protect you in the way you see it.

They're a disaster, they take forever...they reject withdrawals and payments and are incredibly slow about everything...

Hi, is that your experience at this casino? If so, why did they reject your withdrawal? What else are they slow at?

Everything! They keep rejecting deposits, it's a disaster... they take forever to respond in the operator chat and they always tell you the same thing... some games freeze too... a disaster, don't play here...

They rejected another one for 2200 pesos, what a disaster, for God's sake, Magapari... and the operator never gives you a complaint number or anything... they don't even let you rate the operator.