Marathonbet Casino - general discussion

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Marathon bet blocked my account and confiscated all my deposits and winnings. He even confirmed my identity

Hi, did the casino tell you why this is the case and why they blocked your account and took all your money ? 

Your account was fully verified according to your second sentence, so that's why I'm wondering what the problem was ? 

Let me know.

Mr. Jaro, they just told me not to open any more accounts with them, my funds would be confiscated as stated in the email. Chat refuses to answer me or give me reasons for this, they made me take selfies with my documents (CNH and ID), Hold a paper in another hand with a number they said, after almost 3 weeks they blocked 1,426 reais from me 

So the casino actually accused you of having multiple open accounts ? Doesn't someone who shares an IP address with you also have an account at this casino? According to the paragraph they sent you, it states that you need to enter correct personal information. Could it be that you entered something incorrectly ?  

As for the attached screenshot, yes I can see that all your winnings and balance have been withdrawn. 

Anyway, let's see where our complaint team gets to and what can be solved. Would it be possible to update us if you hear something new please ? 

I can guarantee that I am the only one in my house who uses this platform, I don't know what happened to this blockage and it suggests that it is not me, even with all the bank proof (statement) photos of documents and proof of residence together. of selfies. Something is not right, I feel wronged and they refuse to give me any answer for the amount of 1,426 reais, as I am no longer interested in using Marathom again, just my money back!

Mr Jaro, there were no incorrect digits as they were photos of my documents, bank statements, and selfies! There were no digits per minute, I just created the account on my CPF and started depositing via pix and placing bets, depositing and withdrawing normally. Until this blockade happened very few days later it didn't even last 5 days I think

Mr. Jaro, I find it strange that in the last message they said "all you need is an official bank statement that has your name and pix on it, so I understand that there was an internal error on their part and they evaluated it incorrectly."

my name doesn't change

CPF

birth

all

But I tell you in tears, with tears in my eyes, I loved this marathon, perhaps because of their permission, I will continue betting if they allow it, I will also become an affiliate because I am also a promoter of good homes, I have a degree in information technology and cyber security, could I Greatly helping Marathom herself, who knows, I'll find a job as a security analyst in ? Rrsrsrs I'm laughing harder 'I believe they won't give me my rightful money Mr Jaro...

but it was blocking parts

first they blocked

I had to make some changes, I registered, then when I accessed it on the computer the balance disappeared, on the cell phone it appeared... so I took the opportunity and took the screenshots

I have a group of people who follow me strongly when it comes to home, but unfortunately, how can I recommend this one? If the first contact I had was already bad…. 1,427 reais for those who are there. With the fridge full of eggs and water it's just heavy... the bookmakers have no compassion for anyone, I just really hope IN God AND in his ability to mediate this embarrassing situation

If possible, send me a message on WhatsApp or email and I will forward all my documents and the statement and everything they asked for

Hey. I understand that you are feeling frustrated and that it is a good move to have opened a complaint, as our team will try to help you when you think that nothing wrong has happened on your part. 

As far as the wrong data is concerned, I also see that you say that nothing like that has happened on your side. 

Regarding the screenshots, be sure to send them to Veronika for her complaint, because she is still investigating your complaint and she will surely find them useful. Do you think that would be possible ? I'm sorry to see you're having problems as you're quite fond of this casino, but I firmly believe that this issue can be resolved. If you have anything new, let me know. Fingers crossed. 🤞