Marathonbet Casino - general discussion

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Marathon bet blocked my account and confiscated all my deposits and winnings. He even confirmed my identity

Hi, did the casino tell you why this is the case and why they blocked your account and took all your money ? 

Your account was fully verified according to your second sentence, so that's why I'm wondering what the problem was ? 

Let me know.

Mr. Jaro, they just told me not to open any more accounts with them, my funds would be confiscated as stated in the email. Chat refuses to answer me or give me reasons for this, they made me take selfies with my documents (CNH and ID), Hold a paper in another hand with a number they said, after almost 3 weeks they blocked 1,426 reais from me 

So the casino actually accused you of having multiple open accounts ? Doesn't someone who shares an IP address with you also have an account at this casino? According to the paragraph they sent you, it states that you need to enter correct personal information. Could it be that you entered something incorrectly ?  

As for the attached screenshot, yes I can see that all your winnings and balance have been withdrawn. 

Anyway, let's see where our complaint team gets to and what can be solved. Would it be possible to update us if you hear something new please ? 

I can guarantee that I am the only one in my house who uses this platform, I don't know what happened to this blockage and it suggests that it is not me, even with all the bank proof (statement) photos of documents and proof of residence together. of selfies. Something is not right, I feel wronged and they refuse to give me any answer for the amount of 1,426 reais, as I am no longer interested in using Marathom again, just my money back!

Mr Jaro, there were no incorrect digits as they were photos of my documents, bank statements, and selfies! There were no digits per minute, I just created the account on my CPF and started depositing via pix and placing bets, depositing and withdrawing normally. Until this blockade happened very few days later it didn't even last 5 days I think

Mr. Jaro, I find it strange that in the last message they said "all you need is an official bank statement that has your name and pix on it, so I understand that there was an internal error on their part and they evaluated it incorrectly."

my name doesn't change

CPF

birth

all

But I tell you in tears, with tears in my eyes, I loved this marathon, perhaps because of their permission, I will continue betting if they allow it, I will also become an affiliate because I am also a promoter of good homes, I have a degree in information technology and cyber security, could I Greatly helping Marathom herself, who knows, I'll find a job as a security analyst in ? Rrsrsrs I'm laughing harder 'I believe they won't give me my rightful money Mr Jaro...

but it was blocking parts

first they blocked

I had to make some changes, I registered, then when I accessed it on the computer the balance disappeared, on the cell phone it appeared... so I took the opportunity and took the screenshots

I have a group of people who follow me strongly when it comes to home, but unfortunately, how can I recommend this one? If the first contact I had was already bad…. 1,427 reais for those who are there. With the fridge full of eggs and water it's just heavy... the bookmakers have no compassion for anyone, I just really hope IN God AND in his ability to mediate this embarrassing situation

If possible, send me a message on WhatsApp or email and I will forward all my documents and the statement and everything they asked for

Hey. I understand that you are feeling frustrated and that it is a good move to have opened a complaint, as our team will try to help you when you think that nothing wrong has happened on your part. 

As far as the wrong data is concerned, I also see that you say that nothing like that has happened on your side. 

Regarding the screenshots, be sure to send them to Veronika for her complaint, because she is still investigating your complaint and she will surely find them useful. Do you think that would be possible ? I'm sorry to see you're having problems as you're quite fond of this casino, but I firmly believe that this issue can be resolved. If you have anything new, let me know. Fingers crossed. 🤞

I deposited $11.92 into my Marathonbet account. Right after that, they blocked my ability to withdraw or place bets, giving no reason, asking for no verification, and only replying with generic "under review" messages for months.

After I sent a strong legal escalation and threatened public exposure across forums and watchdogs, they finally refunded the money — but only after intense pressure. No apology, no real explanation, just silence and then refund.

This behavior is extremely shady and irresponsible. Many users might not know how to fight back like I did and may lose their money. I’m sharing this so that people stay aware.

Attached: Full email proof and screenshots.

**Marathonbet — you can’t treat users like this and expect silence.**

This all seems really weird indeed.

Did they even give you a chance to place bets or not at all?

I would really like to know the reason for doing all this, though. 🤔

Don't register and recharge when you see this comment. I swear with my personality that their platform is a fraud platform! Because even if you win a dollar in it, they won't give you money! ! ! And the amount of recharge will not arrive, I was cheated by them for 1000 dollars! When you try to find their email and contact them, you will find that all their emails are fake, and they will return all the emails you sent! I swear I didn't tell a lie! As long as you recharge it, it is no longer your money. No matter whether you lose or win, you can't get a penny!

Besides I hate marathon, I hate your website even more. I registered and recharged it from the promotion link of your website! Now my amount can't be received! I cann't believe you're still helping them I even scored 7.8! It seems to me that you just took advantage of them! You are no different from them in defrauding casinos!

Perhaps you could explain to us what exactly happened there, because if you write just general things, we are unable to understand and help. 🤷‍♀️

I would like to post something regarding my expierence here,mostly to help others make informed decisions, as i even opened a complain with you,but you did not accept it. So they earned my trust because after making some succesful deposits and withdrawals, i decided to keep a large amount in my account to play, 500 600 and more, so at the end after requesting verification when i had a balance of 810euro,they succesfully verified my account and told me thet had decided to close my account, settle all 1000bets with 1.00 odd and keep my balance of 810 euro. A really dangerous bookmaker or casino how you call it.

Hello, your complaint was closed because sports betting is not an area we deal with and we do not have the expertise to resolve it.

However, regarding the situation itself, do you know why the casino decided to close your account and take your money? 

Perhaps I could try to help by sending you some links where you could see if you can file a complaint there.

You can find them here: 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

I have been playing for a long time with them and they had not asked for verification. Was making deposits and withdrawals were instant. I was requesting withdrawal of 500 600euro they arrived instantly, so the experience it self was really good. I don't know why they decided to close my account as i had no limit decrease, i was receiving freebets and bonuses. I had no indication that there was a possibility for my account to be closed, and even unimaginable that they would confiscate winnings, thats why i was keeping 600 700 800 in balance. Suddendly they requested verification and after sending the nessecary documentation they sent an email that my account is fully verified,and mention a term that we will close the account according to x paragraph of the terms and conditions and will settle all the bets will odd 1.0. I had no unsettled bets so in my opinion if i had placed 1000 bets during one year, they have paid those bets and suddenly after one year they say look we have paid you but now we decide to reverse those bets and keep the money you have won. I had made more than 400euro in deposits the days before and had a balance of 810 so they even not returned my deposits because i was in profit in total.

What I would say about this case is that the casino can close an account without giving a reason. But only if the player does not have an active balance on it. Of course, if you violate any Terms, they can confiscate your winnings and close your account, but if that hasn't happened, it shouldn't be like that.

So try looking at the links I gave you, and I think they will be able to help you there.