Maggico Casino - general discussion (page 2)

That casino asks for documents, asks for everything, and doesn't pay out; the documents are always wrong.

Thanks for sharing the screenshot; now we know which casino is causing you trouble. Now, could you perhaps share more details regarding the ongoing verification? I understand that from your perspective, it seems like nothing is working. I get that. It would, however, be very handy to know what exactly did not work and why. Just as Jaro has been trying to find out.

Shall we focus on that, please? Do not hesitate to add a timeline or concrete details the casino shared with you.

Hi there.

I hadn't had a bad experience with this casino; withdrawals were always paid until this last month.

My account was verified through KYC and approved by the casino. However, this past month, from approximately July 1st, they haven't processed the payment of $1,000,000 CLP. They indicate that my account is under internal review without specifying what they are reviewing or providing a completion date. The help chat doesn't offer any concrete details, only stating that it's under internal review. Please help me resolve this.

Hi there!

You did the best thing possible by submitting the complaint request, so you actually don't have to ask for support; don't worry.

Honestly, those internal checks can be frustrating or last longer than convenient, but once triggered, it's always advisable to work with the final statement. The way I understand it, your account has been under review for quite some time but the conclusion has not been made, which still leaves one door for a positive outcome. Do you think I got it correctly, maybe?

For now, the complaint mediator focuses on assessing the situation and will guide you through the rest while we can stay in touch here on the forum.

Thank you so much for your response... I hope it can be resolved soon.

Greetings

Initially, I think it was a very good casino, and withdrawals were fast. Lately, though, I've been very disappointed. They keep asking for documentation, and the answer is always the same: it wasn't clear, it was rejected, etc., etc. It's emotionally exhausting. They kept asking for my documents for four days, and I didn't know what clearer, more legible, or more legal documents they could possibly need. I was fed up with their rejections. After so many days, they finally verified it successfully, but they have my withdrawal blocked, supposedly for an internal verification. I ask, what internal verification are they doing? They don't know what to say. I'm angry and helpless because I'm short on money, and even though it's not much, I won it honestly, and they refuse to pay me. Has this happened to anyone else?

Hello, it indeed sounds like a frustrating experience. If I'm guessing correctly, you have no clear idea of what was wrong with those documents or maybe photos, but they keep asking you to provide some better ones. Could you briefly describe what you already provided, in what format or version, and what the response was, if there was any? Maybe we can figure something out together.

They asked for my documents for four days, and on the 25th they finally sent me an email and a notification that the verification was successful... but the problem is that they don't want to pay me the money and they don't give clear answers. Sometimes they say they're doing an internal verification, the next day they say it will be deposited today, then they say you have to wait three days, and those three days have now turned into six. They make many contradictory excuses to avoid paying me my money, and I keep insisting, and they keep repeating the same thing. This is really driving me crazy. It's not that I don't care about the money, but I really need that money now more than ever because of a health problem, and they're just stringing me along like they're making fun of me. Emotionally, this is really getting to me. 🥺

Oh, I see. It almost looks like there has been progress but has not led to successful withdrawal. It feels like a bad joke and the longer it takes, the more it's taking its toll. The positive thing is that you are not alone in this; please share it all with the mediator and if that is possible, try to take some break from thinking about this. Well, try anything that might help you feel better. 🙏 You don't have to worry about the complaint; my colleagues will get back to you when it's time.