Maggico Casino - general discussion (page 2)

That casino asks for documents, asks for everything, and doesn't pay out; the documents are always wrong.

Thanks for sharing the screenshot; now we know which casino is causing you trouble. Now, could you perhaps share more details regarding the ongoing verification? I understand that from your perspective, it seems like nothing is working. I get that. It would, however, be very handy to know what exactly did not work and why. Just as Jaro has been trying to find out.

Shall we focus on that, please? Do not hesitate to add a timeline or concrete details the casino shared with you.

Hi there.

I hadn't had a bad experience with this casino; withdrawals were always paid until this last month.

My account was verified through KYC and approved by the casino. However, this past month, from approximately July 1st, they haven't processed the payment of $1,000,000 CLP. They indicate that my account is under internal review without specifying what they are reviewing or providing a completion date. The help chat doesn't offer any concrete details, only stating that it's under internal review. Please help me resolve this.

Hi there!

You did the best thing possible by submitting the complaint request, so you actually don't have to ask for support; don't worry.

Honestly, those internal checks can be frustrating or last longer than convenient, but once triggered, it's always advisable to work with the final statement. The way I understand it, your account has been under review for quite some time but the conclusion has not been made, which still leaves one door for a positive outcome. Do you think I got it correctly, maybe?

For now, the complaint mediator focuses on assessing the situation and will guide you through the rest while we can stay in touch here on the forum.

Thank you so much for your response... I hope it can be resolved soon.

Greetings