Thanks for sharing the screenshot; now we know which casino is causing you trouble. Now, could you perhaps share more details regarding the ongoing verification? I understand that from your perspective, it seems like nothing is working. I get that. It would, however, be very handy to know what exactly did not work and why. Just as Jaro has been trying to find out.
Shall we focus on that, please? Do not hesitate to add a timeline or concrete details the casino shared with you.
Hi there.
I hadn't had a bad experience with this casino; withdrawals were always paid until this last month.
My account was verified through KYC and approved by the casino. However, this past month, from approximately July 1st, they haven't processed the payment of $1,000,000 CLP. They indicate that my account is under internal review without specifying what they are reviewing or providing a completion date. The help chat doesn't offer any concrete details, only stating that it's under internal review. Please help me resolve this.

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