LuckyVibe Casino - general discussion

If you want to discuss anything related to LuckyVibe Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

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Hi. I've been waiting for my payout for 8 days now. Since May 20th, it says

in the wallet "On the go".

The chat isn't helpful, and I'm supposed to wait two weeks. Of course.

Hello, just as you say, try to give it some more time. 

Anyway, when the message says "on the go" I'm not sure if that means they've already sent them or if they're just about to. Is this status on your withdrawal from the beginning or was there a different one before?🤔

The status "On the way" has been in the wallet since May 20th.

Payment was requested on May 18th.

The status has remained unchanged since May 20th.

However, I have already made several withdrawals from the casino group,

which actually always happened after 3 days.

Only this casino has this problem.

I'm sure that even after 2 weeks, nothing will change.

I won't get my money in these 2 weeks.

I suspect a technical error.

Sure, thanks. 

If you have already received money from this group and there has never been a problem, then I would be more positive that it could be the same in this case. 

At first I also thought it might be technical problems but the casino always communicates such things with the players. I mean, almost always.

So the status we are talking about probably won't be that the money is on its way if it hasn't changed in the entire withdrawal.

Anyway, I would wait until the end of this week and if nothing changes, I would file a complaint. 

That's my recommendation if you don't hear anything and you still don't have the money.

Now, after 8 days, the payout was canceled.

When I asked, the chat told me there was probably a problem with the provider

and I would receive an email as soon as the problem is resolved.

And again I can look into the future and say that I will never receive an email

will receive on the subject.

Hmm, if you don't receive any email in the near future and the casino doesn't explain why this happened, then definitely file a complaint so that our team can try to help you.

I would like to add that we give 14 days for the casino to pay out the player, so that is why I appeal to you to be patient a little bit more.

The bonus was wagered. €24 was won. This was invested in a bet, which was won for €140.

The remaining amount of €1460 was winnings without bonus.

DON'T PLAY WITH THESE SCAMMERS

Could you perhaps describe what exactly happened in more detail so we can understand it better?

My payout of €1460 was cancelled and confiscated. Alleged reason: I earned this profit with a bonus...but that's false.

The bonus was used up and the €24 winnings were invested in a bet. This bet was won for €140. I won the remaining amount without using the bonus.

The seizure of my entire payout is fraudulent.

Thank you. In other words, you considered the bonus fulfilled, while the casino sees the subsequent bet as another bonus bet.

Did you also submit a withdrawal request after finishing the bonus? Some bonuses end only when the winnings are subject to a withdrawal. Fulfilled wagering may not always bethe bonus ending.

Could these circumstances be why the casino claims the bonus was active?

The bonus had no further effect. It had been fulfilled. Everything was fine. The majority of my payout had nothing to do with the bonus money. Therefore, none of this makes sense.

Okay, thank you. In this case, I guess the complaint will reveal the issue eventually.

Let's just hope it won't take long, of course.

Hi,

I have created an account on this Casino on the 22nd of June. I have deposited 150€ through Skrill.

Imediately after processing the deposit, my account was banned for no reason specified by the Support Team via LiveChat.

I've contacted them afterwards, they have shown full support in performing a full refund of the amount deposited, requesting personal information and details of the transaction, everything was provided.

We are now on the 26th of June, the support team mentioned they are not able to process the refund via "Skrill" due to technical issues of the payment provider, recommending me to either accept Crypto or Mifinity for the payment of the refund.

I do not use Crypto or have a Mifinity wallet, only want to receive my refund via original method of payment (Skrill), but the casino is refusing to do so.

I believe it's highly unfair that I've made a deposit through Skrill and they are not accepting to refund on the same method, especially when the casino still accepts Skrill as Deposit/Withdrawal method, clearly showing there is no technical issue with the payment provider.

Did you encounter similar situations in the past? How did you sort it?

Kind regards,

Hugo

Hi,

This is quite an interesting situation.

Did the casino ever explain why your account was closed immediately after you made your deposit? That would be important to know.

One positive thing from what you've described is that the casino appears willing to refund your deposit, and they have been communicating with you about it. Regarding the payment method, I completely understand your position. I would also expect to receive the refund through the same method I used to make the deposit.

That said, if they are genuinely experiencing a technical issue with Skrill, they've at least suggested two alternative payment methods, although I understand that you don't use either of them.

Have you asked them how long they expect these technical issues to last? It might be worth asking whether you can simply wait until the issue is resolved and then receive the refund back to your Skrill account.

If they can't provide you with a clear answer, then I think opening a complaint on our website would be a good next step. Our team can look into the matter and try to assist you.

At the same time, if these technical problems turn out to be long-term and there really is no way for them to refund you via Skrill, then you may eventually have to consider using one of the alternative payment methods they offered. I'm not saying that's what should happen, and I hope it won't come to that, but for now we'll have to wait and see what our complaint team is able to find out.

Hi,

They have stated that the account was closed per administration decision. I never got to play in the casino, so for sure I didn't break any rules. I am from Portugal and the country is not restricted aswell, as per T&C.

They didn't really give me an estimated time for the provider issue to be resolved, they didn't give me a specific timeframe either, just kind of forced me to accept alternative payment methods, which for sure doesn't seem to be correct.

I have created a formal complaint in CasinoGuru website.

Kind regards,

Hugo Dias

I understand.

Regarding the payment issue, refusing the original payment method and pushing you toward alternative options is something that can happen in practice due to technical or payment provider limitations, but you are right that it should not be forced without a clear explanation or a reasonable attempt to process the refund via the original method first. At the very least, they should clearly explain why Skrill or the original method cannot be used.

Since you have already submitted a formal complaint with Casino.Guru, that is the correct next step. I hope the complaint team will be able to contact the casino directly and request clarification on the payment processing issue.

At this stage, it’s mainly a matter of waiting for the complaint to be reviewed, but you did the right thing by escalating it.