LuckyStart Casino - general discussion

If you want to discuss anything related to LuckyStart Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I have been playing at this casino for a while. They offer a Friday reload bonus of 30 percent. A week before, I asked in the live chat if there was a max cash out for this bonus. They told me no, there isn't... A week later, I paid in 150 and withdrew 670... Then they reduced my winnings to 450 and said that with this small bonus I can only win 10 times the bonus. I find that really ridiculous. If I had known that, I wouldn't have claimed this bonus.

Hi, I wouldn't be too happy if they told me once that the max cashout doesn't apply to the bonus and the next week it would be different again. Did you try to tell the casino that you got different information ? Or did you also not see somewhere that such things were mentioned in the Terms and Conditions ? I think that would be the first thing I would look at, because I know that bonuses can be a tricky thing sometimes.

Anyway, as far as the withdrawal is concerned, did you manage to withdraw them or not ?

I have to say they pay out very quickly. The 450 was in my bank account in less than 10 minutes and the 220 was deleted... I wrote to them in live chat and mentioned that I had been told something different a week before. They said they would pass it on to the manager. Now I'm waiting to see if he contacts me or not...

I mean, who pays in 150 euros when they can get a maximum profit of 300 and that with a 2000 euro wager is nonsense somehow, that's why I asked at the time and they said there is no max cashout. 30% bonus with a 150 deposit equals 45 euros bonus and then you can only pay out the bonus 10 times, so 450 euros... that's ridiculous

Yes, I understand. I'm glad you got the money, of course, and we'll probably have to wait and see if the casino gets back to you and takes a stand on this situation. So I'm quite curious.

Let me know if you hear anything new.

Hello, today the manager from the casino wrote to me and apologized for the incorrect information I had received. They refunded the 220 euros to my gaming account and I can have it paid out. I think that's a great performance from the casino. Apart from this small mistake, I can only say good things about them, but they have corrected that too, respect!

Well, I'm glad that everything worked out the way you imagined. Does that mean you will stay here again since the casino has communicated with you and corrected its mistake ? 🙂

Yes I will play in this casino again but I will stay away from this bonus 🙂

I think it's reasonable and fair. May you continue to do well here and I wish you many big wins. ☘️🤞