LuckyStart Casino - general discussion

If you want to discuss anything related to LuckyStart Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I have been playing at this casino for a while. They offer a Friday reload bonus of 30 percent. A week before, I asked in the live chat if there was a max cash out for this bonus. They told me no, there isn't... A week later, I paid in 150 and withdrew 670... Then they reduced my winnings to 450 and said that with this small bonus I can only win 10 times the bonus. I find that really ridiculous. If I had known that, I wouldn't have claimed this bonus.

Hi, I wouldn't be too happy if they told me once that the max cashout doesn't apply to the bonus and the next week it would be different again. Did you try to tell the casino that you got different information ? Or did you also not see somewhere that such things were mentioned in the Terms and Conditions ? I think that would be the first thing I would look at, because I know that bonuses can be a tricky thing sometimes.

Anyway, as far as the withdrawal is concerned, did you manage to withdraw them or not ?

I have to say they pay out very quickly. The 450 was in my bank account in less than 10 minutes and the 220 was deleted... I wrote to them in live chat and mentioned that I had been told something different a week before. They said they would pass it on to the manager. Now I'm waiting to see if he contacts me or not...

I mean, who pays in 150 euros when they can get a maximum profit of 300 and that with a 2000 euro wager is nonsense somehow, that's why I asked at the time and they said there is no max cashout. 30% bonus with a 150 deposit equals 45 euros bonus and then you can only pay out the bonus 10 times, so 450 euros... that's ridiculous

Yes, I understand. I'm glad you got the money, of course, and we'll probably have to wait and see if the casino gets back to you and takes a stand on this situation. So I'm quite curious.

Let me know if you hear anything new.

Hello, today the manager from the casino wrote to me and apologized for the incorrect information I had received. They refunded the 220 euros to my gaming account and I can have it paid out. I think that's a great performance from the casino. Apart from this small mistake, I can only say good things about them, but they have corrected that too, respect!

Well, I'm glad that everything worked out the way you imagined. Does that mean you will stay here again since the casino has communicated with you and corrected its mistake ? 🙂

Yes I will play in this casino again but I will stay away from this bonus 🙂

I think it's reasonable and fair. May you continue to do well here and I wish you many big wins. ☘️🤞

This could have been a great casino to play at with many providers on the highest RTP settings and attractive deposit bonuses with decent max cashout.

But verification is a nightmare. I offered 3 different documents to confirm my ownership of my virtual card - all accepted without issue in numerous Dama casinos - but this guy, Louis, kept insisting they were not enough and told me to contact my bank and have them confirm it. This was AFTER I had shown him a document from my bank called CONFIRMATION OF OWNERSHIP.

On my last email to their staff, it took 3 days to get a reply. By then, I had already moved on from that casino.

So aside from this Louis, everything was quite good? Amazing.

Perhaps, Louis is a new guy, working his way around, was not in the best shape. In any case, thank you for such a great overview! Have you also withdrawn from this casino when you manage to get over the KYC? If you have, how long did it take, and what option did you choose?

Thanks!

Hello! I also need an opinion on a bonus offer I received via email. A 100% bonus with a minimum deposit of €20! The offer states a maximum withdrawal of €2,000. The normal terms and conditions state 10 times the bonus amount! I deposited €50 with this bonus and wanted to withdraw €900! I chatted with the support agent to ask if I could withdraw €900? Kai told me yes, because the maximum is €2,000! Hours later, my withdrawal was canceled, but my deposit was multiplied by 10 times the maximum of €500! The answer from the finance team is questionable to me? How am I supposed to know that you have to deposit €200 for the maximum withdrawal? My question How does Casinoguru view this case? Thanks and kind regards, Ferenzano!

Unfortunately, my question didn't appear here. I don't know why. The bonus stated in the email is incomprehensible to players! It says 100% bonus, minimum deposit 20, maximum payout 2000 euros. In reality, it's 10 times the deposit amount! The offer doesn't state that you have to deposit 200 euros for the maximum win! That's why I think the casino's decision to deduct 400 euros from my winnings is unfair!

Before withdrawing my €900 winnings, Kai assured me in the chat that I could withdraw €900 since the maximum payout is €2,000! However, my €400 winnings were canceled! The bonus offer doesn't state that it's only 10 times the deposit amount! I personally don't think that's fair! I think my situation is the same as what Dominik9999 described! Best regards, Ferenzano!

Hello, I have to say those bonuses are quite unusual, but what I found in our database is this:

"Minimum deposit: $20, Maximum cashout: $5,000 or 10x bonus value (lower value applies)

You need to deposit at least $20 to be eligible for this bonus.

The maximum amount of money you can withdraw from this bonus is limited to $5,000 or 10-times the value of your bonus. The lower of the two values applies. If you win more than that, the exceeding amount will be forfeited."

https://casino.guru/luckystart-casino-review#tab=js-tab-bonuses

So, if the conditions are the same—in the way of "10x bonus value (lower value applies)" I guess the winnings were capped correctly; however, it would be cool if the chat made that clear....

Do you think it was the same type of bonus? Did you see those conditions, please?

The Casino Guru link obviously says x10, so you know what it's about! But with the bonus I received via email, that's unclear because nothing is stated there. Only the maximum winnings are €2,000! Before the withdrawal, I asked support representative Kai in the chat if I could withdraw €900, and he said yes, because it's €2,000! That's why I feel misled by Kai's statement in the chat and the bonus description in the email.

Hello,

I believe we are saying the same. I asked you whether there was anywhere a clear mention about the lowest amount applied. I have no idea how general terms affect the bonus, which may be the case. Honestly, one of the screenshots containing the rules is unreadable to me.

Hence, I also mention that the rules should be clear and the support should fully explained.

Under such circumstances, it seems likely that Kai made a mistake.

I guess the casino should explain it to you.

Hi, I recently signed up with Luckystart and I'm really surprised by the support. So far, I have to say it's really great, definitely worth signing up!

Hello, what is the most favorite thing in this casino for you? 🙂

Can you please tell me more about your experience?

Luckystart credited me with a non-sticky bonus. However, I was still playing with real money and wanted to cancel the bonus. After contacting support, they told me that cancellation was not possible.

I accepted that – perhaps I was already in the bonus money range at that point, which I would normally have noticed 100%. Afterwards, I wanted to look at the wagering requirements to check what percentage I still had to wager.

But suddenly the bonus was gone. Now the provider claims I cancelled the bonus myself, even though I received a written message from live support just a few minutes earlier stating that cancellation was not possible.