LUCKY Dreams Cash Out cancel

Hello.

Yesterday i won in Lucky Dreams 500€

But my Cash Out was cancel ,because my deposit Proof dont Show Transaktion time.

Casino Need Transaktion with Date,Name and and Adresse

but my online Banking Show Transaktion,Iban and Date only

dont Show Iban ,Transaktion and Adresse in a Page

but ist not my failed

Pleased Help?

Think i must make complaints

Hello,

I replied to you here.

Hi

with me almost the same .... only that it is with me the name or transmitter

My name is not on any of my bank statements for transactions, which is why it is my bank statement

I'm now on with the support

Hello,

did you use the deposit method associated with you or someone else's? Otherwise, the bank statement would hold your name and address, wouldn't it?

I feel I do not understand the situation correctly. Kindly explain further, please.

Hi

the account statement only shows the recipient + IBAN of the recipient, date; Amount and then my IBAN from the account from which the payment was sent

I sent them a picture of my online banking home page, where my name is and the account with the IBAN can be seen, and then a picture of the payment process or payment receipt so that they can see that the IBAN is the same

this is cheating without end

the deposit comes from the account to which I also want to withdraw (can be seen from the same IBAN)

Kind regards

Hi, I can see you already submitted a complaint so please, give us some time to look into it in more detail.

Hi

yes it's done! I gambled away the money! After canceled payouts, you notice particularly well that it is a matter of gambling.....

would be nice if you could still find out what I should have sent to them

greeting Thorsten

I'm sorry you lost your winnings. If you feel you need help when it comes to gambling, I would recommend this article.