Hello,
I finally managed to access the site; thank you for the link. I also made the link passive so the others would have more time to read this conversation first.
Hopefully I got it right this time: you only wanted to deposit €25; instead, €52 was debited from your bank account. Luckily for you, it was left on your account, so you have not lost more.
After that, the support told you to send them some pdf file—transaction history perhaps?
More importantly, has anyone responded to you ever since, please? In most cases, it takes some time to investigate the matter, and I presume this is not something easy. Still, I'm not that convinced the casino is responding to you regarding the problem.
Well, you are more than welcome to submit a free complaint against the casino; it does not matter this site is not in the list - just use the option "Casino not in the list above? Click here".
This link leads to the complaint section 👈
Let me know how it went!
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