Lord Ping Casino - general discussion

Head of Community & Social Media

2 years ago

If you want to discuss anything related to Lord Ping Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

hendolah

Novice

United Kingdom

2 years ago

Hi there looking for some advice I am looking to make a withdrawal on Lordping it is asking me to contact live chat which I have done over 48hours ago and no response. I can deposit but can't play games or withdraw my funds. I am now not sure if I well ever receive my winnings as no-one is responding to me may I ask its over £1000. There is no other way of contacting them who should I complain to if they don't respond to emails or live chat??

Thanks in advance

Radka

hendolah

Social Media & Community Specialist

hendolah

2 years ago

Hello,

It seems that the live chat is an issue for this casino:

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Have you gone through the verification, or have you made a verification deposit, please?

Anyway, I found only this email: contact@lordping.com as I'm sure you've tried already. You should try to contact them via Meta profile: https://www.facebook.com/LordPingUK

In the meantime, I'll ask if we have some direct contact with the casino.

I'll get back to you.

hendolah

Novice

United Kingdom

2 years ago

Thanks for the response.

My documents were all verified over a month ago. I have been able to deposit and play until I tried to withdraw and it wasn't allowing the withdrawal and asked me to contact LIVE chat which I have with no response.

I have tried that email address and still no response.

Thanks

Radka

hendolah

Social Media & Community Specialist

hendolah

2 years ago

Hello.

Oh, I see now 🙁.

I will get back to my colleague from the affiliate team on Monday, if we found any contact or other way to get you in touch with the casino, I'm going to share it with you. The last option would be to submit a complaint, but I'd wait a few days now.

I hope we can help.