ForumCasinosLord Ping Casino - general discussion

Lord Ping Casino - general discussion

2 years ago by hendolah
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2660 views 9 replies |
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2 years ago
If you want to discuss anything related to Lord Ping Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
2 years ago

Hi there looking for some advice I am looking to make a withdrawal on Lordping it is asking me to contact live chat which I have done over 48hours ago and no response. I can deposit but can't play games or withdraw my funds. I am now not sure if I well ever receive my winnings as no-one is responding to me may I ask its over £1000. There is no other way of contacting them who should I complain to if they don't respond to emails or live chat??


Thanks in advance

hendolah
2 years ago

Hello,


It seems that the live chat is an issue for this casino:

file


Have you gone through the verification, or have you made a verification deposit, please?

Anyway, I found only this email: contact@lordping.com as I'm sure you've tried already. You should try to contact them via Meta profile: https://www.facebook.com/LordPingUK

In the meantime, I'll ask if we have some direct contact with the casino.

I'll get back to you.




2 years ago

Thanks for the response.

My documents were all verified over a month ago. I have been able to deposit and play until I tried to withdraw and it wasn't allowing the withdrawal and asked me to contact LIVE chat which I have with no response.

I have tried that email address and still no response.


Thanks

hendolah
2 years ago

Hello.

Oh, I see now 🙁.

I will get back to my colleague from the affiliate team on Monday, if we found any contact or other way to get you in touch with the casino, I'm going to share it with you. The last option would be to submit a complaint, but I'd wait a few days now.

I hope we can help.

2 years ago

Thank you I have tried to submit a complaint but you are asked to do it via the live chat or the email address that no-one is responding to.

hendolah
2 years ago

I was talking about submitting the complaint through our website. 🙂

We established our complaint resolution center to help out players.

Please check it here:

https://casino.guru/complaints


2 years ago

Thank you I have tried to submit a complaint but you are asked to do it via the live chat or the email address that no-one is responding to.

2 years ago

Hello there,

is there anything new, I wonder?

2 years ago

Yes it has all been resolved thanks for your help

hendolah
2 years ago

That's good.

Thank you for letting us know and be well 🙂

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