Loonieplay Casino - general discussion

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Hello everyone,

Has anyone here already played on LooniePlay and successfully received a withdrawal?

I submitted my first Bitcoin withdrawal about 10 days ago. My passport has already been verified, but my withdrawal is still under internal review.

I'm simply looking for feedback from other players regarding their withdrawal experience with this casino.

Thank you!

Hello, from what I can see on our site, we don’t have any feedback from players about this casino. It’s new, so I’d expect just about anything.

In any case, 10 days is quite a long time for a crypto withdrawal. So, were you verified when you say you sent some documents to the casino?

We give casinos 14 days, and if you still can’t get your money, then if I were you, I’d file a complaint with us.

Hello Jaroslav,

Thank you for your reply.

Yes, my passport has already been verified, and so far the casino has not requested any additional documents or verification from me.

I contacted their live chat a few days ago, and they told me that my withdrawal is still under internal review, but they were unable to provide any estimated processing time.

I'll wait until the 14-day mark as you suggested. If there is still no payment or no clear explanation from the casino by then, I will submit an official complaint through Casino Guru.

Hopefully, everything will be resolved before that.

Thank you for your advice.

I'm glad to hear that you're already fully verified. In that case, the main thing left is simply for the casino to process your withdrawal.

I hope it won't take much longer and that you won't have to open a complaint with us after all. Since you've already been told your withdrawal is under internal review, I'd wait until the 14-day mark as planned. If there's still no payment or no clear explanation by then, we'll be happy to take a closer look at your case through our complaints process.

Hopefully it will be resolved before that. In the meantime, feel free to keep me updated on any progress. I’ll be keeping my fingers crossed that your withdrawal arrives soon.🤞

Hello Jaroslav,

Just a quick update.

The withdrawal issue has now been resolved successfully, and I have received the payment in my bank account.

It took quite a while because LooniePlay is a very new casino and they encountered several technical issues with their payment system. Throughout the process, however, their support team stayed in contact with me, explained the problems they were facing, and worked on different solutions until the withdrawal was completed successfully.

So, while my first withdrawal was much slower than expected, I can confirm that the casino did pay me in the end.

Thank you again for your advice and your assistance.

Perfect. I think that is exactly how it should be. 🍀

It is always reassuring for a player when the support team communicates with them instead of giving the same basic replies over and over again. At the same time, I understand that if the casino is experiencing technical issues, there may not be much more they can say. That is why those generic responses sometimes get repeated, even though players are understandably not happy about it.

Sometimes the most important thing for players is simply to be patient and focus on something other than their casino withdrawal. If you ask about the same withdrawal several times a day after the casino has already explained the situation, there is usually not much else they can add.

I am glad you finally received your money, even if it took longer than you expected. It is worth remembering that delays like this can happen at almost any casino, whether it is brand new or has been operating for 10 or even 20 years.

The important thing is that everything ended well in your case.

Do you think you will continue playing there despite this experience? Are you comfortable doing that? I think that if the support team was attentive and genuinely tried to help, or at least kept you informed about what was happening, then that is definitely a positive sign.🙂

Yes, I will continue playing at LooniePlay, especially because they offer games from the iSoftBet provider. There are not many online casinos that offer iSoftBet games while also accepting players from my region (Martinique).

I believe most of the issues I experienced were related to the fact that the casino is still very new. Throughout the whole process, the support team kept me informed and genuinely tried to find a solution, which I really appreciated.

I have also submitted a review of LooniePlay. Hopefully, it will help other players better understand my experience and also help the casino build its reputation.

Thank you again for your advice and your support throughout this case.

I am glad that you are able to praise the casino, even though things may have seemed unpleasant at the beginning and the situation was not quite what you had hoped for.

In the end, everything was eventually resolved, and you are satisfied now. That is something that probably does not happen very often, which makes me appreciate even more that a relatively new casino is making an effort. I also appreciate that a player who had a less-than-ideal experience can still recognize the casino's strengths and acknowledge that situations like this can sometimes happen.

So, thank you again for sharing your experience. If you have any other experiences or if anything else comes up while playing there, feel free to come back and let us know.

I wish you the best of luck there.🍀