Lolo Casino - general discussion

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Hi! I had to verify my identity with my driver's license and the account was approved. However, when I made the withdrawal, I was told that it was rejected and that I had to take a picture of myself and my driver's license at the same time. And currently the account has been closed for about 10 years due to "self-closure". There is money in there and valid long-term bets. Is this normal? It's very scary

Oh, that's pretty strange. So you were supposed to verify your account, but you didn't request to close it, right? Why would the casino close your account as a self-closure if you still have money in it?

Can you explain that to me?