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I have decided to lose everything with you, but you should know that lollybet is a real scam, they ask you for money to release withdrawals, they stop answering customer service, they ask you for etherum and that you must verify, it is A ROBBERY, DO NOT PLAY EVER
He decidido perder todo con ustedes, pero deben saber que lollybet es una auténtica estafa, te piden dinero para liberar retiros, te dejan de contestar atención al cliente, te piden etherum y que deben verificar, es UN ROBO NO JUGUÉIS NUNCA
This person is a scammer, like the betting house, now that I decided to lose all my money because they weren't going to pay me, they tell me it's not possible because I don't have funds.
I'm still waiting for them to return the transfer they told me I had to make. NEVER play here, don't contact the VIP manager or anything. 

esta persona es una estafadora, como la casa de apuestas, ahora que decidí perder todo mi dinero porque no me iban a pagar me dicen que no es posible por no tener fondos.
sigo esperando que me devuelvan la transferencia que me dijeron que tenía que hacer, NUNCA jueguen aquí no contacten con manager vip ni nada

This is probably very well composed scam, it seems. You see it is normal that in order to withdraw, using the payment method for the first time, you need to deposit a minimum sum to verify this particular payment option. On the other hand, I find it strange when it is applied to crypto. Also the casino's Safety Index is quite low for my taste.
Just one note: if anyone on any forum suggests you should contact a VIP manager using telegram or WhatsApp with the associated @gmail email domain, this is very likely a scam. Always use only the communication channels presented on the casino's websites and respond only to official casino emails.
When it comes to resending a link: This is a textbook phishing attempt!
Here’s why:
The person called "Tarec" is asking the player to forward a security verification link from an alleged "security department" email.
No legitimate casino or security team would ever ask someone to do that.
By forwarding that link, the player would basically hand over access to their account, since such links are often one-time login or identity confirmation URLs.
The domain "ct.sendgrid.net" can be used for legitimate bulk emails, but it’s also frequently abused for phishing. The full URL ("u29890341.ct.sendgrid.net/ls/click?...") strongly resembles a tracking or redirect phishing link.
In short: This "Tarec" person is not a real casino representative. This person is very likely pretending to be a casino representative in order to steal the player's account or personal data.
Thanks, but it was really amazing how the casino kept sending me emails saying, "Use this link. They changed my password." So it had something to do with the casino. And they kept telling me, "Now they've sent you this email. Now send me this link. Now we've blocked your account. Change your password." I think it's something they're doing together. Thanks.
Gracias, pero era realmente asombroso como desde el casino me envianban correos de usa este enlace, me cambiaron la contraseña asique tenía algo que ver con el casino y me decía ahora te han mandado este correo, ahora envíame este enlace, ahora te hemos bloqueado la cuenta cambia de contraseña, creo que si tienen que ver entre ellos. Gracias
I would also like to point out that while I was dealing with this case, Lollybet canceled the withdrawals, which is why I believed it was true and they were going to increase my limits. At all times, the site was changing my password, resetting it, sending me links to cancel my withdrawals, and creating a new one in Bitcoin... so they were in complete agreement!!
Además me gustaría recalcar que mientras estaba con este caso, lollybet canceló los retiros, por eso me creía que era verdad e iban aumentar mis límites, en todo momento la página estaba cambiando la contraseña, resetear, enviarme enlaces cancelar mis retiros y crearme uno nuevo en Bitcoin.. por lo que estaban compenetrados!!
Unfortunately, it could be done by the scammer you provided your information to, you know. And the casino would act the way they did because they thought it was you.
That is why it is very important to communicate only with the casino representative with the official casino email address. It also goes for our representatives at Casino Guru, and only email "@casino.guru."
You really need to be careful, as we have come across many scammers like this lately.
Could you tell us now, though, what you would like to do with your complaint?
As I understood, you don't have the winnings in your account anymore, right?
They must have something in common. I just received a cashback, and I haven't made any deposits in four days. Why are they giving me a cashback because they received yesterday's deposit?
Obviously they see what they are deceiving.
Tienen que tener algo en común, me acaban de ingresar un cashback y yo no hice depósitos desde hace 4 días??? Porque me dan un cashback porque recibieron el depósito de ayer??
Obviamente que vean lo que engañan
If I could, I would like to make this whole situation a bit clearer. I believe it is essential to focus on the possible scam related to the password reset and how it affected your account balance and your ability to withdraw funds. Can you describe the actual situation, please?
Do you have any amount left in your casino account and did you inform the casino that someone else probably has access to your account and credentials?
As Romi said, the unusual activity regarding the password reset and withdrawals really looks like the scammer tried to withdraw your funds in crypto...
It is always important to inform the casino immediately.
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